East Midlands Railway - Delay repay submission problem (Rail Sale Advanced Single)

[Grumpy Git]

As title.

Three ticket on CCST (paper tickets), two tickets accepted (both Advanced Singles), but one of the three is a Rail Sale Advanced Single.

The EMT delay repay website has accepted all the details, (ticket number, price, route, date, etc., including the photograph uploads), but it will not accept the ticket type and keeps asking for correct information.


I've just spoken to their Customer Services, who were a total waste of time, (their only suggestion was a manual application via post). They wouldn't entertain trying to resolve it there and then, (unlike LNWR for instance).

Any suggestions welcome before I give up?

 

[Hadders]

Just put Advance for the Rail sale ticket.

 

[Grumpy Git]

Just put Advance for the Rail sale ticket.

I have (as per screenshot), it won't accept it, (when I update the claim with the information shown, it thinks about it for a few seconds, then rejects it).

 

[Grumpy Git]

Note the acceptance for Ticket 2 and Ticket 3 (the 'Type' box isn't shaded pink as shown in post #1 above).





The options in the 'Ticket Time*' box are as follows (none of which work - yet this is showing as the point of error):

8 in 28 Flexi
Single (one-way)
Return
7 Day Season
Monthly Season
Quarterly Season
Annual Season
Other Season Duration
Day Travelcard
Other (if not listed above)

 

[redreni]

This kind of thing is why I routinely put in delay repay claims via post.

I started doing this after Avanti set up their website in such a way that if you accepted necessary cookies only, it would let you fill in every page of the delay repay form, upload images of your tickets (which I had to re-encode to get within the arbitrary file size limit, which was a pain), and then on the final page when you clicked 'submit', it would just clear the form. I eventually got an email from their data privacy team admitting they'd miscategorised a required cookie as a performance cookie, which had caused the problem.

But I now take the view that the TOC can pay somebody to do battle with their buggy IT system. I'll just write down all the information they may need on their printable form and send it in. Sure, it takes longer to get paid out, and it means I have to keep copies of everything and make a note of when I submitted it in case I have to chase it up, but it does limit the amount of my time that can be wasted if they don't set up their webforms correctly.

 

[OscarH]

The fact it thinks it's missing no claiming it's wrong for the ticket just makes me think it's entirely broken.

Does Other work?

 

[louis97]

I've had a similar issue with EMR recently, one ticket was a rover and was asking for missing information for that ticket. I would fill in said missing info and it would not accept it. I gave up and sent them an email quoting the claim reference and giving information on my journey and attached photos of the tickets.

 

[DDB]

The EMR delay repay website is terrible and doesn't work.

 

[transportphoto]

“FREEPOST EMR DELAY REPAY”

 

[Grumpy Git]

Update:

Email route was also a waste of time as all I got back was the standard (I assume automated) reply telling me to go to their Delay Repay website.


Saw a WhatsApp link on their website and extracted the number (07501 330988) and sent a WhatsApp message with the details and now have a successful submission in progress.