Ryan Pepper
Member
- Joined
- 7 Aug 2019
- Messages
- 7
Not sure what to do here, so just looking for some advice.
I was travelling from Hampton Court to Long Eaton last month, on the day that floods closed the line at Draycott (14th November)
I caught my scheduled train from HC to Waterloo, got the tube to St Pancras, and saw that my train was cancelled (16:31 service, which would normally get in at 18:03)
I was *just* in time after getting off the tube to catch an earlier train (the 16:05) which stopped at Beeston at 17:46. No rail replacement services were running between Nottingham and Derby until the next day, and the station staff were frankly pretty rubbish - the lady at the desk advised me that I could get a train to Leicester and then get to Long Eaton that way, despite the track being completely underwater! I'd originally planned to get a bus or taxi, but because of the road flooding, the traffic was stationary and I ended up walking home (I live about 2 minutes walk from Long Eaton station), including through some flood water at Chilwell which was fairly miserable - it's a good hour and a half walk even at the best of times, and with my bag I wasn't very speedy. I didn't get back to my house until about 20:10, so I was over two hours delayed.
I submitted a delay repay claim to EMR, on the basis that it was my original train was the one cancelled and which caused me the delay. They rejected it, and said that the reason for my delay was that the connecting Cross Country trains from Beeston to Nottingham were cancelled and therefore they'd forward on my claim to then. I appealed, explaining my journey as above, and they rejected it again with the same response.
My question is: am I right to be claiming the delay repay from EMR here? In my mind, I would have got their service at 16:32 and been home if that service hadn't run, and so the cancelled short journey at the end between Beeston and Long Eaton station is irrelevant. I'm not sure whether to appeal for a second time, or just make a formal complaint + threaten to go to the omsbudsman.
I was travelling from Hampton Court to Long Eaton last month, on the day that floods closed the line at Draycott (14th November)
I caught my scheduled train from HC to Waterloo, got the tube to St Pancras, and saw that my train was cancelled (16:31 service, which would normally get in at 18:03)
I was *just* in time after getting off the tube to catch an earlier train (the 16:05) which stopped at Beeston at 17:46. No rail replacement services were running between Nottingham and Derby until the next day, and the station staff were frankly pretty rubbish - the lady at the desk advised me that I could get a train to Leicester and then get to Long Eaton that way, despite the track being completely underwater! I'd originally planned to get a bus or taxi, but because of the road flooding, the traffic was stationary and I ended up walking home (I live about 2 minutes walk from Long Eaton station), including through some flood water at Chilwell which was fairly miserable - it's a good hour and a half walk even at the best of times, and with my bag I wasn't very speedy. I didn't get back to my house until about 20:10, so I was over two hours delayed.
I submitted a delay repay claim to EMR, on the basis that it was my original train was the one cancelled and which caused me the delay. They rejected it, and said that the reason for my delay was that the connecting Cross Country trains from Beeston to Nottingham were cancelled and therefore they'd forward on my claim to then. I appealed, explaining my journey as above, and they rejected it again with the same response.
My question is: am I right to be claiming the delay repay from EMR here? In my mind, I would have got their service at 16:32 and been home if that service hadn't run, and so the cancelled short journey at the end between Beeston and Long Eaton station is irrelevant. I'm not sure whether to appeal for a second time, or just make a formal complaint + threaten to go to the omsbudsman.