EMR reject my delay repay

[Sleepy]

I've claimed from EMR for a delay due them cancelling a service from its origin, the auto system has still rejected the claim !! Waiting to see if human any better .....

 

[Royston Vasey]

It would have helped if the EMR Conductor gave me the correct info.

Did (s)he know you had a 50 minute connection or did (s)he assume that the 20 minute delay would cause you to miss a connection?

 

[robbeech]

So in this case you boarded the next available service and Northern refused full delay repay because you should have waited for the faster train that would have got you to the destination sooner. Meanwhile, in another current thread, a passenger let a slower train go in order to board a later fast train that was scheduled to arrive first, and when that train incurred additional delays Avanti refused full delay repay because they should have taken the next available service:

Avanti denying full Delay Repay: we should have taken next service, even though that was scheduled to be overtaken

Avanti seem to have invented a new rule with Delay Repay. You must be psychic! There were two of us travelling on the return leg of a Super Off-Peak Return ticket from Euston to Coventry on Sunday 18 July. Intended train: VT: EUS 20:11 due COV 21:20 - Cancelled Actual train: VT: EUS 20:54...

www.railforums.co.uk

Of course they will. They’ll use whichever side of the argument suits them. I appreciate this is two different operators here but it isn’t any different. I’ve had operators argue the polar opposite for rejecting both tickets purchased together in the same transaction with a two together railcard.

Did (s)he know you had a 50 minute connection or did (s)he assume that the 20 minute delay would cause you to miss a connection?

Shouldn’t make any difference, if they care they can ask if they’ll miss a connection.