My wife & I were delayed on Eurostar for almost three hours on Sunday.
Eurostar's website says that we should be entitled to 60% refund as e-voucher or 50% in cash.
However on trying to claim online it is offering only the e-voucher or Frequent Traveller points.
Is it correct that we can get a 50% cash refund and if so how do we claim this?
Eurostar's website says that we should be entitled to 60% refund as e-voucher or 50% in cash.
Exchanges, compensations and refunds | Eurostar
Everything you need to know about how to exchange your ticket or claim compensation for any disruption caused.
www.eurostar.com
However on trying to claim online it is offering only the e-voucher or Frequent Traveller points.
Is it correct that we can get a 50% cash refund and if so how do we claim this?