Excessing a ticket issued by London Underground issued

[itfcfan]

I travelled from South Ruislip to Gerrards Cross recently. At South Ruislip there is no National Rail ticket office or ticket machine and I was directed to purchase a ticket from the London Underground ticket machine. I was able to purchase a return for myself and a return with a Gold Card discount for my friend.

Upon returning from Gerrards Cross, I wanted to return to Marylebone rather than South Ruislip. I asked at the ticket office at Gerrards Cross for an excess on my ticket and was denied "because it's an underground ticket and there's no serial number for me to record". I asked if my underground issued ticket could be replaced with a national rail ticket but was told that wasn't possible.

Is this correct? My only option was to purchase a single covering the South Ruislip to Marylebone part of the journey at a higher cost than the excess.

Thanks,

John

 

[transmanche]

I asked at the ticket office at Gerrards Cross for an excess on my ticket and was denied "because it's an underground ticket and there's no serial number for me to record".

I'm sure LU tickets do have serial numbers. But even if they don't, I fail to see how that's your fault. That's a problem for the TOC to sort out.

 

[yorkie]

The reason given was incorrect.

LU tickets do have unique reference numbers.

I think you may have come to a misunderstanding though - I've sent you a PM.

Oh, and the cheapest option is to get out at either of the Ruislips, and touch in on Oyster (ok, I admit you'd probably miss your train doing that, and have to take the Central line)

 

[hairyhandedfool]

I can't say I have ever come across this issue so to be honest I really don't know the answer, but I'd like to think it should be possible. I'd suggest writing in to Chiltern and see what they say, it may be a case of paying more and claiming a refund on the difference (so get a free post customer comments form).

 

[bb21]

There is nothing I can see that explicitly states that this cannot be done so I think it might fall into the category of "if nothing forbids it then it can be done".

However LU-issued Travelcards cannot be excessed as opposed to NR-issued ones, so I wouldn't be surprised if it was never intended to be excessed.

 

[CyrusWuff]

There's a Permit to Travel machine at South Ruislip...but it's on the "paid" side of the barriers, so only useful if you're transferring from the Central Line or the barriers are open.

Also, LU tickets have a six digit ticket number at the bottom, along with the NLC, "window" number, price and Method of Payment indicator.

The key difference to NR tickets being that returns are one part and the single fare is more obvious on them than the total.

 

[PermitToTravel]

Anybody refused an excess in this situation should retain all their tickets until completing their journey completely - I was once in an almost identical situation (held a ticket from a station on the Chiltern line to South Ruislip, wanted an excess to London, denied due to staff incompetence), and upon the train passing South Ruislip, I made the mistake of throwing away my ticket to South Ruislip. The gateline staff at London Marylebone thought (reasonably, in hindsight) that the only reason somebody would try to leave Marylebone with an SRU->MYB SDS was doughnutting, and I was only allowed to leave the station after an hour of remonstration with a group of RPIs and BTP officers.
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There's a Permit to Travel machine at South Ruislip...but it's on the "paid" side of the barriers, so only useful if you're transferring from the Central Line or the barriers are open.

I may be mistaken, but I was under the impression that this machine has not been switched on since the UTS gateline was installed at South Ruislip

 

[itfcfan]

Yorkie has helpfully pointed out that it was actually cheaper for me to get the single in this case rather than excessing.

I don't intend to write into Chiltern - I was just interested to know if I was given the correct information at Gerrards Cross. I made the point that I shouldn't be inconvenienced simply because I had no choice but to purchase an underground issued ticket but it wasn't getting me anywhere.

The Central Line was actually closest to where I was going, but it's a novelty to take the Chiltern inners all the way over to Marylebone and walk - it also avoids being stuck on a sticky tube. When I was there on a Sunday, it was only an hourly service so I avoided running for the Oyster validator (at the _bottom_ of the stairs!).

Fahad is correct in saying the PERTIS machine at South Ruislip is no longer used - or at least wasn't being used when I was there.

 

[CyrusWuff]

Fahad is correct in saying the PERTIS machine at South Ruislip is no longer used - or at least wasn't being used when I was there.

Mea culpa. Explains why it's visible in the photos on the National Rail "Stations Made Easy" page for South Ruislip, but not marked on the accompanying map.

Surprised that Chiltern haven't had it removed to be honest...Though chances are it's cheaper to just leave it in situ.