185
Established Member
- Joined
- 29 Aug 2010
- Messages
- 5,014
Recently, I was made aware of a couple of cases of customers submitting complaints which were utterly false, as confirmed by CCTV. Often would be limited to the same small handful of customers making multiple complaints to a number of companies. Now it seems a number of firms have had enough and literally gone on the attack - Virgin are now publicly advertising a role for a Fraud Investigator (passenger complaints) - a role which was previously (quietly) advertised on a recruitment firm's page on their behalf.
Personally, I have always been a strong believer in a robust Customer Charter process with decent compensation when the railway falls apart - but - a strong believer in punishing those greedy liars who would jeopardise these schemes with fraudulent claims.
Personally, I have always been a strong believer in a robust Customer Charter process with decent compensation when the railway falls apart - but - a strong believer in punishing those greedy liars who would jeopardise these schemes with fraudulent claims.