Faulty Oyster Card

[soil]

My Oyster Card has stopped working, for no obvious reason. It is just a standard anonymous card (albeit linked to my account), not a photocard. It is only a few months old. Is it correct that I have to pay £7 to replace their defective product, or is their some procedure to get this replaced for free?

 

[bakerstreet]

Unless this has changed, a faulty Oyster card should be exchanged for no fee.

While the link below does not explicitly say as much, it does not mention a charge.

EDIT - having considered this further, it seems the process is just to get a new Oyster card first. This actually may mean a charge is incurred. The question is will this charge be refunded once the transfer is made from the faulty card.

Hopefully others can answer this

@signed has also just posted.

This process seems highly unfair if that is indeed the case.

Faulty Oyster card

How to transfer pay as you go credit, Travelcards and/or Bus & Tram Passes to a new Oyster card if yours stops working.

tfl.gov.uk

Faulty Oyster card​

You can transfer pay as you go credit, Travelcards and/or Bus & Tram Passes to a new Oyster card if yours stops working.

Transfer your credit or ticket to a new card online​

1. Get a new Oyster card
2. Make at least one journey with it
3. Wait 24 hours
4. Sign in to your account, or create an account
5. Go to 'Report card lost, stolen or failed'
6. Select 'Transfer my products to another Oyster card' and follow the instructions

Transfer your credit or ticket to a new card by phone​

Get a new Oyster card and make at least one journey with it, then call 0343 222 1234 (Charges may apply).

We'll arrange to transfer your credit or ticket to your new card.

After you get your new card​

Your new Oyster card will have the same Travelcard, Bus & Tram Pass and/or pay as you go credit that was on it before.

If you get discounted travel, you'll need to have the discount added to your replacement card:

1. Take your discount photocard and your Oyster card to any Oyster Ticket Stop or Tube station
2. Ask staff to add your discount to your Oyster card. You need to give a password
3. Add pay as you go credit to your Oyster card
4. Create or sign in to your contactless and Oyster account and add your Oyster card. Use the same password you gave to staff when they added your discount. If you don't, you can't get a refund or replacement

Carry your photocard and Oyster card with you at all times and don't let anyone else use your cards.

We may refund you for any travel you've had to pay for while waiting for your ticket or credit to be transferred.

If you have an Annual Travelcard, we'll send you a new Gold Record Card.

 

[signed]

While the link below does not explicitly say as much, it does not mention a charge.

They do mention that you must get a new Oyster card, which is £7, non-refundable, in any case