I notice that the fgw delay repay leaflet you can pick up from stations doesn't exactly make it clear what to do once you've filled the leaflet in. It's especially confusing if you don't know what the former wessex trains, first great western link or former first great western services were. There's an address on the back amongst the rest of the contact info but its confusing who you're actually supposed to send it to (leaflet 313451/02 if fgw are reading). The fgw website is a bit clearer once you find the page http://www.firstgreatwestern.co.uk/Content.aspx?id=3645 but even that doesn't explain that you need to fill in a form (and the form also asks dumb questions like the departure time of the train you took that was delayed as well as the advertised departure time which surely is all that's needed). Come on FGW - anyone would think you're trying it on.