Flexi compensation/refund in event of distruption

[td97]

If a train cancellation has prevented me from travelling when I am a Flexi ticket holder, how does compensation or a refund work?
I didn't leave the house so haven't activated a ticket.
Northern is the TOC in question.

 

[yorkie]

If you do not end up using the ticket, then a refund would presumably be made on a pro-rata basis.

Flexi Season Tickets | National Rail

If you need a flexible way to make a regular journey, and save money, get a Flexi Season ticket – it gives you any 8 days of travel in 28 days, at any time. And you don’t need to choose the days in advance.

www.nationalrail.co.uk

The Flexi Season ticket offers 8 days of travel in 28 days – any time between two stations. It’s a flexible solution that’s perfect if you need to travel to work a couple of times a week at peak time Monday to Friday. Commute your way. Choose WFH Wednesdays, choose face-to-face Fridays.

Presumably you are saying you may now only be wanting to travel 7 days in 28 days as a result?

If so I think you should be entitled to 1/8th of the original price back.

 

[td97]

Yes that's my thinking.
Obviously I still have that ticket so would be able to use it again, say on an off peak journey I wouldn't normally use the Flexi for.
I've contacted Northern so will wait and see.

 

[717001]

https://www.northernrailway.co.uk/tickets/flexi states:

Can you get a refund on a Flexi Season ticket?

A refund is calculated from the difference between the price you paid for the Flexi Season and the cost of an Anytime return ticket for each day you have used, minus an administration fee of no more than £10. If you only have one or two journeys left on your Flexi Season you may find that no refund is available.

 

[pemma]

https://www.northernrailway.co.uk/tickets/flexi states:

That applies if you take ill or decide you no longer need to travel after purchasing a ticket. There's different rules and laws applying if a company is unable to offer the service the customer paid for. A customer is not obliged to accept the offer of an alternative service (e.g. a later train) if it's unsuitable for them.

 

[Wallsendmag]

That applies if you take ill or decide you no longer need to travel after purchasing a ticket. There's different rules and laws applying if a company is unable to offer the service the customer paid for. A customer is not obliged to accept the offer of an alternative service (e.g. a later train) if it's unsuitable for them.

Do you have a valid ticket for that day if you haven't activated it?

 

[CyrusWuff]

Knowledgebase suggests that Delay Repay would only be payable if you'd activated a day's travel, and it's based on a Flexi Season being equivalent to 16 Single journeys.

A partial refund, meanwhile, would be calculated based on Anytime (Day) Return fares plus an Admin Fee of up to £10.

Picking a random example:

A Flexi Season between Barnsley and Sheffield is £52.50, and the Anytime Day Return is £7.50.

If you use 7 days out of 8, that comes to £52.50, so no refund would be due.

 

[Watershed]

Knowledgebase suggests that Delay Repay would only be payable if you'd activated a day's travel, and it's based on a Flexi Season being equivalent to 16 Single journeys.

A partial refund, meanwhile, would be calculated based on Anytime (Day) Return fares plus an Admin Fee of up to £10.

Picking a random example:

A Flexi Season between Barnsley and Sheffield is £52.50, and the Anytime Day Return is £7.50.

If you use 7 days out of 8, that comes to £52.50, so no refund would be due.

Although whether that policy is lawful is another question. Of course it's highly unlikely that it would be worth anyone's time to try and challenge it.

 

[td97]

Very impressed with Northern customer service, they got back to me yesterday (within 24 hours of sending the complaint) with an offer of a complimentary pass.