Forest Hill to Cutty Sark DLR

Discussion in 'Fares Advice & Policy' started by bicbasher, 3 Nov 2019.

  1. bicbasher

    bicbasher Established Member

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    I see there's still no TfL only Oyster/Contactless fare for this journey, which can be done by using LO to Shadwell and changing for the DLR.

    Instead, the default fare is £5.30/£4.30 or £2.70/£2.30 changing between LO, Southeastern and the DLR. Either by changing between New Cross Gate/New Cross or using the pink reader at Surrey Quays.
     
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  3. hkstudent

    hkstudent Member

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    Worth a "complain" to TfL using webform. Though I doubt the possibility of getting a fruitful result, as it involves a high level fare setting issue. (Possible that they have just missed to add this combination as journey combinations are a bit complex, if in best case)


    This also applies on stations along Lewisham and Cutty Sark to Woolwich Arsenal on DLR only journeys. National Rail fare scale applies on those journeys.

    BTW, I have find out that someone (not me) asked about reasons of some route not being "not via zone 1" by FOI:
    https://tfl.gov.uk/corporate/transp.../foi-request-detail?referenceId=FOI-1081-1819
     
    Last edited: 4 Nov 2019
  4. MikeWh

    MikeWh Established Member Senior Fares Advisor

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    I suspect that a reason is that the journey via Shadwell is nearly half as long again. No harm in asking though, and suggest via Canada Water and Canary Wharf/Heron Quays as well.
     
  5. PeterC

    PeterC Established Member

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    Anything to do with DfT not liking abstraction of revenue from National Rail services?
     
  6. hkstudent

    hkstudent Member

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    However, it is one of the shortest journey time route according to journey planner, among via Jubilee Line option and via London Bridge & Greenwich options.
    If someone read on a tube map, via Shadwell would be the most direct option with the least interchanges.

    I suspect the reason why of not having TfL fare on Cutty Sark - Lewisham section of DLR is due to the default routing option is by Southeastern via Lewisham / Greenwich (even for avoid zone 1 option), as a revenue protection measure requested by Southeastern.
    There are loads of "aviod zone 1" route availabe in South London (both LO, Southern and Thameslink areas) are not availble for Southeastern only stations.
     
  7. Surreytraveller

    Surreytraveller Established Member

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    Had a similar issue with my son's 5-10 Zip card a few years ago (before 5-10s were free on National Rail). Got on at Norwood Junction, changed at Canada Water and Canary Wharf to go to Greenwich DLR. Touched pink readers where necessary, but the card was stopped the next time we tried to use it because it had a negative balance.
    Despite only using TfL services which should have been free, it had charged the National Rail fare.
    They did refund it, though!
     

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