George53
Member
Hi ,
I received a letter from East Midlands Railway as I committed a fraud due to a high number of Delay Repays for a period of 16 Months.
I have an annual season ticket and did over 400 claims during the 16 months period due to delayed or cancelled trains (or strikes) all claims has been done through the EMR dedicated website accordingly to their policy. No claims ever has been duplicated. All claims has been approved by them and paid.
What did I do wrong?
They threatening me with Magistrates Court.
Ps. They have not provided any evidence just demanded a £4K repayment within 21days.
I requested evidence because I am not aware of any fraud here.
Service extremely poor..no weeks are passing without issues.
Please advise if you can ...
I received a letter from East Midlands Railway as I committed a fraud due to a high number of Delay Repays for a period of 16 Months.
I have an annual season ticket and did over 400 claims during the 16 months period due to delayed or cancelled trains (or strikes) all claims has been done through the EMR dedicated website accordingly to their policy. No claims ever has been duplicated. All claims has been approved by them and paid.
What did I do wrong?
They threatening me with Magistrates Court.
Ps. They have not provided any evidence just demanded a £4K repayment within 21days.
I requested evidence because I am not aware of any fraud here.
Service extremely poor..no weeks are passing without issues.
Please advise if you can ...
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