Anecdotally, the reliability has dipped massively over the past 2-3 years. 332s used to be virtually bullet-proof, major failures in traffic simply didn’t happen. More recently there’s been at least 2 major failures on the mainline in the past few months, short-forms seem to be becoming more common, there was the “recall” issue last spring with the bogies, and they didn’t want to come out and play in the recent snow. The fleet is worked very hard, and it’s starting to show.
Technology. The trains are not fitted with TPWS or GSM-R. Both of which would be required for the units to be productive elsewhere. The interior-fit is very “luxury-Airport-express”, again very few places they would be useful. They’re also not particularly quick off the mark by modern EMU standards.
The Class 332 have never been good in snow.
They are now fitted with GSM-R although it is not used due to staff training/contractual issues. So CSR is still used.