Almost certainly - the subscription model used by German transport authorities is at least in part based on the idea of making a public transport ticket one if those things you just have to”so you might as well use it”. As with everything caveat emptor applies.
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Germany ticket
- Thread starter FlyingPotato
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dutchflyer
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Right now on the way to DE with the new may issue of my DE-ticket subscription: you can think of it what its worth, but its a tiny proportion of the takings that get not used. In fact you did choose a good supplier (there is an infinite choice-for most locals it would simply be the local ´Verbund´ or Stadtwerke they use anyway) as the usual deadline is for both start and finish: before the 10th of the preceding month! Most of these have some minor extra´s to convince people to use theirs.
BRX
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Looking at reviews on trustpilot and the google play store, it seems I'm not the only one who has had this happen. And a lot of the comments talk about getting rude and unhelpful replies.
Caveat emptor, of course. But I don't really like dealing with businesses whose strategy seems to be to hope you mess up by not reading terms closely enough. As I said above, they could send an automated message a day or two before the deadline. Or have an option, when buying the thing to start with, to easily say at that point that one month is all that's desired.
Reading their T&Cs carefully I think I actually had a right to cancel on the 30th under german consumer law, because it was within 14 days of purchase.
Caveat emptor, of course. But I don't really like dealing with businesses whose strategy seems to be to hope you mess up by not reading terms closely enough. As I said above, they could send an automated message a day or two before the deadline. Or have an option, when buying the thing to start with, to easily say at that point that one month is all that's desired.
Reading their T&Cs carefully I think I actually had a right to cancel on the 30th under german consumer law, because it was within 14 days of purchase.
DeverseSam
Member
Best to use pay pal as you can cancel the recurringness yourself
johncrossley
Established Member
Is there a good reason to use a provider other than
https://germanytransitpass.com/
as it doesn't require cancellation?
https://germanytransitpass.com/
as it doesn't require cancellation?
Presumably that would have been to cancel it retroactively, as if you'd never had it, meaning you'd then still have to pay for your journeys.
I normally put a reminder in my calendar to cancel subscriptions in time.
eastwestdivide
Established Member
I’ve just used it successfully, being careful to select one month only. No problem with payment, pass added to my phone. Checked in the “my account” details from the email after purchase and it showed the subscription as “gekündigt” = cancelled as you’d expect. The website was *mostly* in English, with Some German during the processbut nothing that was a barrier if you don’t know the language.
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DeverseSam
Member
That page gets the price wrong, that’s enough for me to think twice
eastwestdivide
Established Member
Wrong how/where? It’s correct at €58 right there on the front page, and that’s what they charged me.
DeverseSam
Member
it says 49 below that
eastwestdivide
Established Member
Odd. I’m looking right now and can’t see a 49. Even a page search doesn’t find 49.
Oddly it depends on what you're using. On a desktop it shows 58 in both places, but on mobile the first bullet point changes to 49
BRX
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Looks like it wants a German postcode, but maybe that's not actually necessary.
It's worth considering that Vetter/Mopla (or employees of it) have been known to share the private key (which is used to validate D-Tickets sold by them) to third parties who then issue fraudulent D-Tickets to customers while not providing the collected revenue to the German government.
This has meant that, in the past, people who thought they bought valid tickets have found themselves issued with fines all of a sudden when this private key becomes marked as cancelled.
www.heise.de
My understanding based on recent conversation with the group that initially uncovered the first round of fraud in Feb is that this has now happened again a few days ago, and another process of invalidating existing tickets is likely going to take place soon.
Given Vetter/Mopla do not appear to adhere to the rules for selling D-Tickets, I'd recommend not using them. It seems as though the current D-Ticket fraud has totalled approx €300mn revenue in the last 10 months alone. Similarly, I'd definitely have second thoughts buying any D-Tickets from anything except the local transport authority or DB.
This has meant that, in the past, people who thought they bought valid tickets have found themselves issued with fines all of a sudden when this private key becomes marked as cancelled.
Illegal ticket stores: More cases of fraud with Deutschlandtickets uncovered
Illegal Telegram stores offer fake Deutschlandtickets: Almost 1200 tickets from various transport associations investigated indicate "triangular fraud".
My understanding based on recent conversation with the group that initially uncovered the first round of fraud in Feb is that this has now happened again a few days ago, and another process of invalidating existing tickets is likely going to take place soon.
Given Vetter/Mopla do not appear to adhere to the rules for selling D-Tickets, I'd recommend not using them. It seems as though the current D-Ticket fraud has totalled approx €300mn revenue in the last 10 months alone. Similarly, I'd definitely have second thoughts buying any D-Tickets from anything except the local transport authority or DB.
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eastwestdivide
Established Member
You just fill in the 5-digit number that they suggest
Travel tickets are usually excluded from the 14 day cooling off period provided for by EU distance selling regulations
In the Netherlands, for subscriptions, the cooling off period also applies (e.g. for NS Flex). Not sure about Germany though.
BRX
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To be fair to Mopla - on my third attempt they accepted that yes, I was within the 14 day cooling off period.
This doesn't allow me to claim a refund on the April D-ticket, which of course I had used for travel (from around the 18th of April). I wasn't asking for that to be refunded.
However, it does allow me to cancel the contract with them that obliged me to pay for the May D-ticket too. I was too late to cancel the May ticket under their regular rules, but I was still within the time limit to cancel the contract generally.
The end result was that I got back the €58 I'd been forced to pay for the May ticket that I didn't want, couldn't use, and haven't used.