On 11 October, I was travelling to London on an early train for a funeral and so somewhat distracted, leaving my raincoat on the train at Ipswich. I walked about 50 feet down the platform before realising, then returned to my carriage to find the coat had already been picked up. I didn't have time to hunt down the guard, as I had to catch the connecting London train.
When got back to Ipswich the next day, I checked in with Customer services. It turns out the guard handed in the coat, a reference number was assigned by Ipswich Customer Services (which I have been given), but the coat had already been sent to a centralised depot in Welwyn Garden City, apparently run by a company called PakEx (though I cannot find any details on them).
Since then , despite tens of phone calls, I have been unable to get any update or response - other than, after the first week, when I received a message to say they could not find my coat but would try to track it down and call me back (which they have never done).
I have complained to Abelio but they say this in not their problem as the lost property is run by a private company. I cannot get any response from the private company (PakEx). I have two questions:
1) what is Abelio's legal obligation to return lost property?
2) what recourse do I have for compensation if I do not get my coat back?
Grateful for any thoughts or advice on this.
When got back to Ipswich the next day, I checked in with Customer services. It turns out the guard handed in the coat, a reference number was assigned by Ipswich Customer Services (which I have been given), but the coat had already been sent to a centralised depot in Welwyn Garden City, apparently run by a company called PakEx (though I cannot find any details on them).
Since then , despite tens of phone calls, I have been unable to get any update or response - other than, after the first week, when I received a message to say they could not find my coat but would try to track it down and call me back (which they have never done).
I have complained to Abelio but they say this in not their problem as the lost property is run by a private company. I cannot get any response from the private company (PakEx). I have two questions:
1) what is Abelio's legal obligation to return lost property?
2) what recourse do I have for compensation if I do not get my coat back?
Grateful for any thoughts or advice on this.