F Great Eastern
Established Member
A uniform, new fleet that was to be fair a major part of GA/Abellio's bid for the franchise (to have a 100% new fleet by the end of it). A lot of people doubted it would work and it definitely had some teething propblems, but they are certainly reeping the rewards now.
Covid bailed them out to a large degree, at one point they were short forming not far short of 100 services a day, the old stock plummeted in terms of reliability, the new stock was running very late and prone to breakdowns (hence the nickname Basils) the whole signalling issue when the new trains and it was looming that some fleets were due to be withdrawn for not complying with PRM legislation and others were due to return off lease before they had enough new stock. But before the problems got any worse, Covid happened and really saved their bacon from what would have been a period of discontent. I seem to remember a lot of spin coming from the press office as well.
To their credit though, through the Covid period they did use that opportunity to make some changes in the organisation that were for the better and since Covid they have been nothing short of excellent, shoring up the areas that were not quite as strong as the others and since the new fleets have settled down things have generally been pretty excellent and it's hard to find a single fault with them. They fully deserve the awards that they have won lately and the staff have always been excellent and continue to do so and be very customer focused. I have no fears when using GA services whatsoever that whatever happens they will deal with it in the right way and use common sense and passenger friendly actions.
It's really sad to see them go, just as it was very sad to see First Great Eastern go all those years ago. I hope that most of the integral figures get to keep their jobs if not all of them and if they don't then just like the old days of FGE, those who played a big contribution in turning around the shambles that was NXEA/One get to take home some of the trophies that they won for the organisation through their hard work.