Guards interview

[davethespread]

Hi guys,have just passed my assessment at Southampton for a guards position out of Woking, what should i expect from the interview ie: what questions are asked what do i need to learn.
thanks, Dave.

 

[danhenkes]

I haven't done the SWT guards interview, however I did similar interviews with and they are mainly competency based. 'What if?' Questions for example.

Best of luck, my train home is a woking guard

 

[TEW]

The majority of questions will be on customer service. Think about lots of different aspects of customer service, and an example of when you have demonstrated that competency. Questions on teamwork will probable feature too.

 

[Monty]

It's predominantly a competency based interview, you will be expected to provide examples of something you have done in a number of situations (Give example of when you have had to work to a set of rules or when youve had to go out of yor way to provide execellent customer service). You need to also reseach the role and find out exactly what is expected of you. Also read up on the company and learn the areas the company serves etc.

 

[davethespread]

Many thanks

 

[12guard4]

Number 1 most important thing is SAFTEY. Everything you do must show you think about SAFTEY first. Second is customer service. You have to be customer focuses. Keep both in mind and you will be fine.

 

[Spankthemonkey]

Tell me about a time you;

Dealt with an irate customer
Made and recified a mistake
Dealt with an emergency
Gave great customer service
Dealt with large groups of people
Had to break bad news to someone
Saw some terrible service
Worked as part of a team
Used discretion
Followed rules and regulations
Worked for long periods of time along
Communicated effectively
Had to do something you didn't want
Had to deal with large groups of people
Had to get a difficult message across
Solved a problem on your own
Worked in a health and safety conscious environment


And so on

 

[DennisM]

Many thanks

Have you had the interview yet, how did it go?

 

[davethespread]

No I have the interview tomorrow morning

 

[davethespread]

Hi again all, well I got asked if I could hang around after the interview and was offered the job there and then.I have also been passed fit for the roll so just waiting for the contract to arrive.I am due to start training on 9th may. Thanks everyone.

 

[pompeyfan]

Thanks for answering these questions, I have also just recently passed an assessment centre for the same position, this time based at Fratton so it's a head start for me. Just waiting for them to complete all the assessment days. I believe they're holding 3 weeks, maybe more, of assessment days.

 

[DennisM]

Hi again all, well I got asked if I could hang around after the interview and was offered the job there and then.I have also been passed fit for the roll so just waiting for the contract to arrive.I am due to start training on 9th may. Thanks everyone.

When did they tell you your start date? I had an interview for guard the same day and have also been offered a job, but I'm still waiting for a date.

 

[davethespread]

When did they tell you your start date? I had an interview for guard the same day and have also been offered a job, but I'm still waiting for a date.

I got told straight away that they were starting a training course on 9th may and I had to give 4 weeks notice at work so I handed in notice immediately to make that date with the proviso that I could retract it if I failed medical or references were not OK

 

[Deliverance]

Thanks for answering these questions, I have also just recently passed an assessment centre for the same position, this time based at Fratton so it's a head start for me. Just waiting for them to complete all the assessment days. I believe they're holding 3 weeks, maybe more, of assessment days.

Pompeyfan is that for the commercial guard position that closed recently for the Fratton depot?

 

[pompeyfan]

Pompeyfan is that for the commercial guard position that closed recently for the Fratton depot?

That's the one.