GWR app refunds

[Reliablebeam]

Hi all,

My phone died during a journey from Paddington to Thames Valley with an electronic phone ticket, and I bought a single from London back to destination from the gateline. They said I can claim a refund.

The GWR website isn't the best in this regard, do I write this off as a loss or is it worth pursuing?

Cheers

 

[RPI]

Email customer services?

 

[father_jack]

Hi all,

My phone died during a journey from Paddington to Thames Valley with an electronic phone ticket, and I bought a single from London back to destination from the gateline. They said I can claim a refund.

The GWR website isn't the best in this regard, do I write this off as a loss or is it worth pursuing?

Cheers

Was it an Advance (fixed time) ticket or a flexible one ?

If Advance apply with copy of replacement ticket to customer services for a possible customer service gesture.

If flexible apply for refund through app, but they might try charge you tenner so refer to previous advice for the advance type.

 

[Reliablebeam]

Many thanks!

Cheers

 

[bkhtele]

From GWR app faq:
Can I amend my ticket?
You can amend your mobile ticket by calling our Online Support team on 0345 7000 125.
Can I get a refund?
For Anytime, Off-Peak and Super Off-Peak tickets you should apply for a refund through your GWR online account.
Not all tickets (e.g. Advance fares) are refundable. For more information visit our unused ticket refund page
Where can I find a record of my ticket?/ I can’t find my ticket
e-Tickets are stored in the mobile app, under ‘MY TICKETS’.
If you chose to collect your ticket from a station, or have it delivered by post, details will show under the My Bookings section of My Account on GWR.com.

Appears may be easier signing on to gwr.com rather than using app?