I recently had a delay repay claim to GWR rejected. The cause of the delay was extremely poor adhesion from my starting point of Newbury, causing me to miss a connecting train at Reading. GWR have rejected my claim because: However, according to the GWR Compensation for Delays form, this is not the case: I would argue that poor adhesion due to leaves is inside the industry's control, given the use of MPV water cannon trains to clear the leaf mulch off the railheads. This of course is not Network Rail's responsibility and not GWR's, however the wording is "industry control", so arguing about TOC vs NR isn't relevant for the purposes of delay repay. I can't see any other information about this on the GWR site. Can anyone here clarify if my claim is in fact valid or not?