User7283949437
New Member
A pretty quick question for the experts in here. For context I am currently being investigated by GWR for an alleged railcard offence - I will not divulge the details as they are not relevant to the post, and I will make another thread when I receive a letter, and if I require assistance.
My query is about whether you have come into the interest of the company before - on a previous journey in the past few years a GWR service I was travelling on was delayed for a substantial amount of time and I applied for compensation, the request of which was approved and I received a partial refund.
In the approval they state "If you believe we've made the wrong decision or that you've given us the wrong information, then the quickest way to update us is to appeal the claim using our online web page"
I then disputed (rightfully) the refund, stating that the arrival time of the service they gave was wrong, I believe I attached a photo of the arrival time from the trainline app or something i.e I said it was delayed 30 mins+ and they said it was below 30. I got an email back saying it has not been approved, I then moved on with no further correspondence, as there was not much point in arguing beyond that.
Would this count as "coming to our attention previously" or is that phrase aimed at penalty notices and other out of court settlements rather than rejected appeals for delay repay funds.
Thanks
My query is about whether you have come into the interest of the company before - on a previous journey in the past few years a GWR service I was travelling on was delayed for a substantial amount of time and I applied for compensation, the request of which was approved and I received a partial refund.
In the approval they state "If you believe we've made the wrong decision or that you've given us the wrong information, then the quickest way to update us is to appeal the claim using our online web page"
I then disputed (rightfully) the refund, stating that the arrival time of the service they gave was wrong, I believe I attached a photo of the arrival time from the trainline app or something i.e I said it was delayed 30 mins+ and they said it was below 30. I got an email back saying it has not been approved, I then moved on with no further correspondence, as there was not much point in arguing beyond that.
Would this count as "coming to our attention previously" or is that phrase aimed at penalty notices and other out of court settlements rather than rejected appeals for delay repay funds.
Thanks
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