GWR Sleeper delay Paddington to Penzance Thu 11th

[Gnasher11]

So, the sleeper didn't leave Paddington until 02:30 Friday morning as a result of the driver being stuck on an inbound service from Cornwall, due to fallen tree...
We eventually arrived into Penzance some 128 minutes late.
As I was only in the seated section it wasn't the most pleasant of experiences.
Are GWR likely to pay compensation or will they claim circumstances outside of the railways control?
My ticket was a super off peak single with seat reservation for the sleeper.
Annoyingly there was no mention of any delay until about 23:00 by which time I was already at the station, I suppose they could have been trying to find a relief driver.

 

[sheff1]

What is, and is not, "entirely outside the control of the rail industry" was discussed at great length on a recent thread. https://www.railforums.co.uk/threads/arriva-wales-compensation.169450/ There was no consensus.

All you can do in the first instance is submit a claim and see what happens.

 

[ForTheLoveOf]

I would submit that issues of crew availability are quite plainly fully within the railway's control (most certainly for services departing a London Terminal, and therefore at the epicentre of GWR's operations!). I would contest any attempt to wriggle out of paying the correct compensation strongly.