How to change seat reservations with LNER

[Peregrine 4903]

I've just booked some train tickets for a trip to Newcastle in a few weeks time, but I think my seats in both directions are facing backwards and I can't sit facing backwards on trains as I feel sick.

As I booked the tickets through priv, and there wasn't an option there to specify forward facing, does anyone know if there is anyway to get the reservations changed so that I am facing forwards?

 

[Peterthegreat]

If you booked them on through LNER you can change the reservation on their website or app.

 

[alistairlees]

You can get new reservations direct from LNER website. There is no reference needed. You can’t easily change your existing ones

 

[Wallsendmag]

You can get new reservations direct from LNER website. There is no reference needed. You can’t easily change your existing ones

If you booked direct . Go to My Account, Manage Your booking, scroll down to the reservation and click Manage your seat reservations. You can update your reservations on the seating map.

 

[Haywain]

Err yes you can. Go to My Account, Manage Your booking, scroll down to the reservation and click Manage your seat reservations. You can update your reservations on the seating map.

If booked with LNER. The OP likely booked with Worldline as they are using Priv discount.

 

[Wallsendmag]

If booked with LNER. The OP likely booked with Worldline as they are using Priv discount.

Sorry read the first and second post as one.

 

[XAM2175]

I've just booked some train tickets for a trip to Newcastle in a few weeks time, but I think my seats in both directions are facing backwards and I can't sit facing backwards on trains as I feel sick.

As I booked the tickets through priv, and there wasn't an option there to specify forward facing, does anyone know if there is anyway to get the reservations changed so that I am facing forwards?

You can get new reservations direct from LNER website. There is no reference needed. You can’t easily change your existing ones

Exactly, use https://www.lner.co.uk/travel-information/make-a-reservation/ to make new reservations. You'll still have the old ones too, which is not ideal, but it's the best that can be done at the moment.

 

[Falcon1200]

You can’t easily change your existing ones

Perhaps it depends how the seats were booked in the first place, but having an LNER account, I have changed reservations in connection with a free pass and it could not be simpler.

 

[Bletchleyite]

Perhaps it depends how the seats were booked in the first place, but having an LNER account, I have changed reservations in connection with a free pass and it could not be simpler.

If you book a reservation via the LNER site you can change it easily enough, but not one booked via another retailer.

 

[ricoblade]

Changing reservations don't appear to be working today - I've got an LNER service booked for tomorrow and got allocated poor seats. I've tried to change them but get "We're sorry, we're experiencing some technical issues with our seat maps. No amendments can be made for this leg of your journey.".

Any clues please?

 

[Bletchleyite]

Changing reservations don't appear to be working today - I've got an LNER service booked for tomorrow and got allocated poor seats. I've tried to change them but get "We're sorry, we're experiencing some technical issues with our seat maps. No amendments can be made for this leg of your journey.".

Any clues please?

This usually happens if you've got an Advance and no more are available in the same quota, because the way it works is to obtain a new Advance in the new seat and then put the old one back on sale.

What you can do instead is go in and book a new standalone reservation and just ignore the one on the ticket. If that doesn't work then there is another problem

 

[ricoblade]

This usually happens if you've got an Advance and no more are available in the same quota, because the way it works is to obtain a new Advance in the new seat and then put the old one back on sale.

What you can do instead is go in and book a new standalone reservation and just ignore the one on the ticket. If that doesn't work then there is another problem

Thanks - I do have an Advance and the LNER Twitter team sent me a link to the Reservation site. However, that does not let you select a seat, it just allocates you another rubbbish one (there appears to be availability in other coaches).

 

[Bletchleyite]

Thanks - I do have an Advance and the LNER Twitter team sent me a link to the Reservation site. However, that does not let you select a seat, it just allocates you another rubbbish one (there appears to be availability in other coaches).

You get an allocated one then go in and change it using the Manage link. I've just done it successfully (and cancelled it) for the 0703 tomorrow so there's not a global problem.

 

[ricoblade]

You get an allocated one then go in and change it using the Manage link. I've just done it successfully (and cancelled it) for the 0703 tomorrow so there's not a global problem.

Apparently it's because parts of Coach C (where I was trying to book) are non reserveable so the system just returns an error instead of either showing them as non reserveable or telling you that. The nice lady on the phone said "it's a known error but we don't know why it happens"!

Apparently it's because parts of Coach C (where I was trying to book) are non reserveable so the system just returns an error instead of either showing them as non reserveable or telling you that. The nice lady on the phone said "it's a known error but we don't know why it happens"!

Managed to get the seat I was trying to book in the unreserved part of C