How to claim delay repay on virgin?

[Goonerfan987]

i have a delayed journey on 27th November travelling on Virgin trains.
I'm a little confused about how to claim as i believe the vt toc has changed hands? And i cannot see a place on the virgin trains website to claim

 

[Mathew S]

There's a link on the Avanti delay repay page to claim for delays pre the franchise change.
Click here: https://virgintrains.service-now.com/help_and_contact

 

[Goonerfan987]

There's a link on the Avanti delay repay page to claim for delays pre the franchise change.
Click here: https://virgintrains.service-now.com/help_and_contact

That's very useful. Thanks a lot

 

[221129]

If it's not too late.

 

[yorkie]

I'm not sure if the deadline is midnight tonight or midnight tomorrow, but get it in ASAP!