bakerstreet
Member
Avid readers of this section may remember I received an m-ticket for a recent journey.
On the return, my train was cancelled.
Now in the process of making a delay repay application, I note that the Aztec code and m-ticket has disappeared from my Trainline history (it was almost two weeks ago) and no ticket number was provided on the email confirmation, just a transaction ID.
There is nothing in my ticket history other than ‘expense receipt.’
Without wanting to start a debate about why I received an m-ticket, or how bad they are – this was not my choice – does anybody know how I can easily find this ticket information without having to contact Trainline or is it gone forever.
I’ve submitted a delay repay based on the information I have (the expense receipt) but I’m expecting it to be rejected.
Any help would be welcome
To add to my brilliant user experience, the code was rejected on the return, although I was manually let through the barriers.
On the return, my train was cancelled.
Now in the process of making a delay repay application, I note that the Aztec code and m-ticket has disappeared from my Trainline history (it was almost two weeks ago) and no ticket number was provided on the email confirmation, just a transaction ID.
There is nothing in my ticket history other than ‘expense receipt.’
Without wanting to start a debate about why I received an m-ticket, or how bad they are – this was not my choice – does anybody know how I can easily find this ticket information without having to contact Trainline or is it gone forever.
I’ve submitted a delay repay based on the information I have (the expense receipt) but I’m expecting it to be rejected.
Any help would be welcome
To add to my brilliant user experience, the code was rejected on the return, although I was manually let through the barriers.