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idiotic things said by bus companies

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Teflon Lettuce

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I noticed this exchange on Arriva the Shires' facebook page today... "3607 has got a bit of paper stuck to the window which is a PG nine offence"

Arriva The Shires "Apologies Chris, what is a PG nine offence"

I couldn't believe the gobsmackingly stupid reply from the bus company... can anyone come up with an even more stupid thing a bus company has said?
 
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me123

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I wouldn't consider it a response from the company, rather a response from the young person who sits all day every day responding to random complaints on social media*. I'm sure that Arriva knows exactly what a PG9 offence is. However, I can't imagine that anyone would have thought that the guy who maintains the Facebook page would ever need to know this information.

(*I know they represent the company, and perhaps a quick google wouldn't have been too much to ask).

PS - I didn't know much about PG9 offences until I googled it. Still don't know too much, but I get the idea.
 

Westnat

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I don't think this forum is large enough to cope with idiotic things said/asked/complained about/lost by bus passengers
 

bussnapperwm

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Woman asking inspector what time the 141 to Russels Hall would depart from Merry Hill...inspector said "141 doesn't go to the hospital"...

...and guess what turned up...
 

richw

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First Cornwall Facebook, recently a prospective passenger asked what times a bus served a particular road (say road x for sake of this post) The response was the bus doesn't. I found the need to comment the details and what minutes past the hour a suitable bus will pass.
First Cornwall then replied that it wasn't on their timetable.
So I assume that the bus the travels from stop A to B travelling along roads x, y & z actually teleports and magically gets from stops A to B.
The pitfalls of having social media manned from I believe Southampton with no local knowledge. Imagine how long a timetable would be if every road it passed along was on the timetable!
 

fgwrich

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Surely one of the best was Greyhound under the Howarth Era, and last years infamous rant on Spotlight blaming all sorts of outside factores as to why he services were so poor?
 

yorkie

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I wouldn't call this "idiotic" but it does contain some puzzling statements, so is perhaps worthy of inclusion here:-
Letter sent from First York said:
Dear <name>,

With reference to your E-Mail of the 2nd July 2005, regarding the Bus Stop at Mount Vale.

I have spoken to the Route Manager regarding this, who informs me that because the stop is at a layby, and as long as the bus is safely parked in that layby with no protruding parts of the bus, then because each individual driver manouvres differently, then it is acceptable to wait at either of these places.

The route Manager has also informed me that he will be informing all drivers of this.

I am sorry for any inconvenience this may have caused you.

Yours sincerely,

<name>
Customer Services
The context is that the bus stop sign wasn't at the same place as the bus shelter (they were a few metres apart), the passenger was waiting at the bus stop sign and the driver was apparently looking for passengers at the shelter, saw none, so wasn't going to stop, but then saw the passenger at the bus stop sign, and then did stop (a bit further down the road) and told the passenger they were waiting at the wrong place. The passenger wrote to the Company asking for clarification, and the above letter is their response, which confirms that it's acceptable to wait at either place.

I'd have thought the letter should simply include the words "has confirmed" in place of "informs me that because the stop is at a layby, and as long as the bus is safely parked in that layby with no protruding parts of the bus, then because each individual driver manouvres differently, then" ;)

Looking what appears to be the bus stop concerned, it appears there have been some changes since then, but there would certainly be 'protruding parts' now, if not then, and the shelter appears to have gone too.
 

matt_world2004

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I work at bus stops all over London and about Two to three times a week when answering customer queries I will give an answer that is either unintentionally inaccurate or not the most optimum way of achieving things. I was working at Kenton yesterday and a customer asked which bus to harrow and wealdstone. They only wanted the bus and I told them to get an h9 and change at harrow on the hill not realising the h9 also stops at harrow and wealdstone before it gets to harrow on the hill.
 

Deerfold

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The pitfalls of having social media manned from I believe Southampton with no local knowledge. Imagine how long a timetable would be if every road it passed along was on the timetable!

Usefully, most timetables issued by WYMetro contain a list of all roads served along the route at the top of the timetable - it rarely takes up more than 4 or 5 lines. Annoyingly their Dalesbus timetables don't do this, making it sometimes tricky to work out which route is taken. It's something I really wish more operators would do.
 

LowLevel

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Nothing makes me crawl more, for some silly reason, than the utter stoats who spend all day 'talking' to their 'friends' on transport company social media desks. Especially the ones who start asking personal real life questions and get abusive when they don't get answers. Then start asking for 'merchandise'. Get a life!!! I've seen folk stalking the LM twitter guys and some state who s obsessed with renumbering 158889 as 808 on EMT's Facebook. I don't know how they stay polite through it.
 

pompeyfan

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First Cornwall Facebook, recently a prospective passenger asked what times a bus served a particular road (say road x for sake of this post) The response was the bus doesn't. I found the need to comment the details and what minutes past the hour a suitable bus will pass.
First Cornwall then replied that it wasn't on their timetable.
So I assume that the bus the travels from stop A to B travelling along roads x, y & z actually teleports and magically gets from stops A to B.
The pitfalls of having social media manned from I believe Southampton with no local knowledge. Imagine how long a timetable would be if every road it passed along was on the timetable!

Correct, it's done from Empress Road, Southampton. That said they usually make mistakes in Southampton and Portsmouth, let alone somewhere 200 miles away. I believe they themselves are starting to try and use traveline or similar.
 

freetoview33

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First Cornwall Facebook, recently a prospective passenger asked what times a bus served a particular road (say road x for sake of this post) The response was the bus doesn't. I found the need to comment the details and what minutes past the hour a suitable bus will pass.
First Cornwall then replied that it wasn't on their timetable.
So I assume that the bus the travels from stop A to B travelling along roads x, y & z actually teleports and magically gets from stops A to B.
The pitfalls of having social media manned from I believe Southampton with no local knowledge. Imagine how long a timetable would be if every road it passed along was on the timetable!
I believe it's only Southern England and Wales that are delt with by Southampton customer service.

Midlands and East are delt with by Norwich customer service.

Then Northern operations seem to have there own local customer service.
 

pompeyfan

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Southampton definitely do D&C, BSA, HD&B and quite probably Cymru, the sign off names on a lot of tweets/comments are the same... Hopefully people can decipher what the abbreviations stand for!
 

CC 72100

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I'm not so sure on that... maybe some of the staff, although I know of at least one staff member who lives and works in the region they do the social media customer service stuff for.
 

pompeyfan

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There are a few initials I don't recognise, but if you look at first Hampshire then there are a few similarities
 

ACBest

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Nothing makes me crawl more, for some silly reason, than the utter stoats who spend all day 'talking' to their 'friends' on transport company social media desks. Especially the ones who start asking personal real life questions and get abusive when they don't get answers. Then start asking for 'merchandise'. Get a life!!! I've seen folk stalking the LM twitter guys and some state who s obsessed with renumbering 158889 as 808 on EMT's Facebook. I don't know how they stay polite through it.

Totally agree. I've seen this quite a bit and wanted to just hide and cringe... a lot!
Especially when you view said peoples Twitter pages of a morning, and find they've just shot a 'GOOD MORNING!!!!!!' message off to every TOC in the land.
 

61653 HTAFC

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The stupidest thing I've ever heard a bus company say is the slogan "First: Transforming Travel". Transforming, really? Only in the same way that if I set fire to someone's shed I'm "transforming" it into an extension of their garden!
 

Teflon Lettuce

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The stupidest thing I've ever heard a bus company say is the slogan "First: Transforming Travel". Transforming, really? Only in the same way that if I set fire to someone's shed I'm "transforming" it into an extension of their garden!

well no-one can accuse them of breaking the Trade Description Act can they? First usually do a very good job of transforming travel... to the most mediocre experience imaginable lol
 

Merseysider

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Had an Avon bus driver working a Merseytravel contracted service [Greasby to Birkenhead] become somewhat befuddled by my Plusbus this evening. (For those unfamiliar with Plusbus, it says PLUSBUS DAY in big capital letters across the top, with the date in even bigger font in the middle, with BIRKENHEAD CTL & BIRKENHDCTL+BUS printed below that).

"Oh hang on, what's that?"
"Oh, it's a Plusbus, it's like an add-on, I've got the rail ticket here if you want to see that"
"No no it's fine, aren't these supposed to say Rail Ranger on the bottom? It doesn't say Rail Ranger on the bottom"

*stares at it intently for a good moment*

"Yeah get on"
 

Teflon Lettuce

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not a stupid thing said by a bus company.. but a stupid notice... cardiff have articulated scanias that have opening windows with notices stating that the windows are NOT to be opened... can anyone explain?

in a similar vein when Arriva ran Routemasters in London they had big notices on the front bulkhead upstairs stating "Ring bell once and remain seated until bus stops"... of course Routemasters only had one bell upstairs... at the top of the stairs... so anyone who sat at the front had to have arms the length of Mr Tickle or had to shuffle up the aisle on their bums to comply!
 

PermitToTravel

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not a stupid thing said by a bus company.. but a stupid notice... cardiff have articulated scanias that have opening windows with notices stating that the windows are NOT to be opened... can anyone explain?

They're probably air-conditioned; open windows will make the a/c ineffective. It's better when the windows can be locked in that case, a la London Overground
 

ACBest

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The stupidest thing I've ever heard a bus company say is the slogan "First: Transforming Travel". Transforming, really? Only in the same way that if I set fire to someone's shed I'm "transforming" it into an extension of their garden!

No worse than trentbarton's slogan: 'the really good bus company'...
 

61653 HTAFC

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...
in a similar vein when Arriva ran Routemasters in London they had big notices on the front bulkhead upstairs stating "Ring bell once and remain seated until bus stops"... of course Routemasters only had one bell upstairs... at the top of the stairs... so anyone who sat at the front had to have arms the length of Mr Tickle or had to shuffle up the aisle on their bums to comply!

Most buses have similar notices, but I don't think I've ever seen anyone able-bodied observe them. I can also imagine the vitriol that would emanate from the driver's seat if ever anyone did!
The
No worse than trentbarton's slogan: 'the really good bus company'...

Ron Swanson involved? :lol:
 

Welshman

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Most buses have similar notices, but I don't think I've ever seen anyone able-bodied observe them. I can also imagine the vitriol that would emanate from the driver's seat if ever anyone did!

Plus the fact that with single-door buses, by the time you're half-way down the stairs trying to alight you come head to head with a flow of passengers intent on boarding.

The vitriol from the driver's seat is nothing compared with the glare on their faces!
 

cool110

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Had an Avon bus driver working a Merseytravel contracted service [Greasby to Birkenhead] become somewhat befuddled by my Plusbus this evening.
...
"No no it's fine, aren't these supposed to say Rail Ranger on the bottom? It doesn't say Rail Ranger on the bottom"

Sounds like they've got it confused with a Saveaway since they'll be more likely to see them. (Those are issued as day rangers for "MTRAV SAVEAWAY AREA B" or "MTRAV SAVEAWAY ALL AREAS")
 
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