In November last year I was stopped at Stansted Aiport station with an expired railcard. I was travelling from Liverpool Street to Stansted Airport with a railcard ticket (London Terminals to Stansted return ticket). It was a 3-year 16-25 railcard I had purchased during university, and I had not realised it was a month out of date. The person at the gate was understanding (I was on crutches at the time), took down my details and said there should be no problem. I have evidence of all tickets and railcards.
The next day I purchased a new 16-25 railcard. I used this on the return journey after my trip abroad, and since. Today I received a settlement offer from Ircas for £107.45 (£7.45 fare, £100 towards "their cost").
I tried to raise an appeal on their website but it requires a notice number beginning with either GA or GU for Greater Anglia which I do not see in the letter I received. Looking on trustpilot, it looks like their customer service is terrible.
Any advice on how to proceed from here would be appreciated.
The next day I purchased a new 16-25 railcard. I used this on the return journey after my trip abroad, and since. Today I received a settlement offer from Ircas for £107.45 (£7.45 fare, £100 towards "their cost").
I tried to raise an appeal on their website but it requires a notice number beginning with either GA or GU for Greater Anglia which I do not see in the letter I received. Looking on trustpilot, it looks like their customer service is terrible.
Any advice on how to proceed from here would be appreciated.