Major Train Disruption - Compensation Puzzle

[tsaebadizat]

Hi All,

Sharing a little 'puzzle' of sorts. So on my commute home, the Thameslink (17:59 to St Albans) train I was on was cancelled due to an unfortunate incident.
I had bought a Radlett>Farringdon return with a 16-25 railcard via TrainLine

At this point i got off at Kings Cross (where the train had stopped), walked to northern line and tapped in (to go to Edgware and Uber). Then: "defect train, no trains to Edgware" while at Euston.

So tapped out at Euston, walked to Euston Square and did Met > Wembley Park, Jubilee > Stanmore.

Essentially, how is TFL going to charge me for today's journey, will it just be the fare for my original location > Stanmore? If more due to all the changes and taps, can I claim any compensation from this?

Secondly, how can I best go about claiming compensation for the Thameslink disruption, considering I used my ticket as normal in the morning, and scanned out at Kings Cross.

 

[Watershed]

I presume you mean you exited at St Pancras on your train to Radlett?

There is an Out of Station Interchange (OSI) between Euston and Euston Square. This means that, provided you touched in at Euston Square within 20 minutes of touching out at Euston, you will be charged for a through journey from Kings Cross St Pancras to Stanmore, rather than separate KX-Euston and Euston Square-Stanmore journeys.

Was ticket acceptance advertised on the Underground? If so, you should not have needed to pay for the Underground; your ticket should have been accepted - although TfL are often difficult if you have an eTicket, claiming these are "not valid on TfL" (which is an inaccurate generalisation).

I would suggest contacting Thameslink customer services to get them to manually process a Delay Repay claim for you. This should be based on the amount you were delayed, calculated based on the time you arrived in Radlett (or a close-by destination, e.g. your home) vs the timetabled arrival time of the 17:59 train.

In addition, I'd ask their customer services to reimburse the additional TfL fare you will be charged, as well as the cost of the taxi. They may refuse to reimburse the taxi, especially if they organised replacement buses, but I don't think they would have particularly strong grounds for refusing reimbursement of the TfL fare.

 

[Vexed]

Just replying to both of you here, I think Watershed has covered getting compensation from GTR.

I was doing the same southbound; my train was terminated at Elstree & Borehamwood and got an Uber to Stanmore (managed to book it before surge pricing luckily!). GTR had organised acceptance on the Underground and I had no issues at the Stanmore gateline.

I see Watershed mentioned taxis when I can't actually find a reference to them in your post. Taxis or any actual way to get to an Underground station where there was acceptance wasn't mentioned. When I messaged them on X they said taxis were not authorised and would be reimbursed on a case by case basis.