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Merseyrail Event Day woes

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WirralLine

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I made the mistake of attempting to travel from Bromborough to Liverpool today with the kids. A number of events on in Liverpool over the weekend including the festival in Sefton Park and Liverpool FC celebrations so was expecting it to be busy - but this isn't new to me, I've been using the network for 20 odd years throughout various event days.

Got to the station, bought my tickets and having just missed a train waited 15 minutes for the next one. The platform was empty and by the time the next train arrived there were about 25 people waiting. It rolled up on time, busy but still some space for a few people to squeeze in. Driver comes over the external PA speakers that 777s are fitted with saying the train was full do not attempt to board. The guard was walking down the platform telling people not to board too.

With most trains you can run them crush loaded - when its physically full its full. (I know some classes such as 390s have certain restrictions if "overweight").

Apparently the 777s dont like being physically full as it triggers faults with the sliding steps so they refused to let anymore board. On the old stock all those waiting would have easily managed to squeeze in. Unfortunately 8 car 777s arnt authorised on the Wirral yet. This was a service originating from Chester, so not so long ago would have been strengthened to 6 car on an event day. Even if 8 car running was signed off, it wouldn't help as there are less 777s than 50X they replaced, so not enough units to strengthen services anyway. I presume this is why Ormskirk/Hunts Cross services have been reduced in frequency over the weekend to free up units for 8 car running on the Southport line.

More bizzare decisions include trains not stopping at Capenhurst, Bromborough Rake or Green Lane today and tomorrow. Bromborough Rake is a really daft decision as its the only accessible station in the area (stations either side are not - Spital is only accessible by the original footbridge, and Bromborough has ramps but they are stepped also). In the city centre to "manage crowds" James Street and Lime Street (low level) are both closed too. So anybody not going over to Liverpool for events have to make their way from either Moorfields or Central.

Tomorrow (Monday 26th) only Moorfields will be open in the city for Northern Line, and only Liverpool Central for Wirral.

Ive been using Merseyrail for the last 20 years, including throughout the busy 2008 events, various football celebrations etc, and this is the first time I've been refused travel due to overcrowding (on a not full train). The future is here!
 
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Llandudno

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To be fair, unless I was attending one of those huge events I would give Liverpool City Centre a wide berth today and tomorrow.

Go to Manchester instead no celebrations taking place there!!!
 

Djgr

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To be fair, unless I was attending one of those huge events I would give Liverpool City Centre a wide berth today and tomorrow.

Go to Manchester instead no celebrations taking place there!!!
I agree.

Liverpool is always rammed at the weekend but given the multiple events happening today it was so not the day to go across just for a bit of a mooch.
 

WirralLine

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Overall I agree, best avoided, but in previous years we had strengthened services and trains which could cope crush loaded. Now we have a smaller fleet and less scope for double set working. We have gone backwards!

Travelling on event days was never a pleasant experience but it was at least possible and extra resources were put in place.
 

Llandudno

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I wonder how Merseyrail and Northern Trains will cope tomorrow evening with an expected over 1 million attending the LFC victory parade….?
 

Sheridan

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I boarded a 777 at Moreton heading for Liverpool. It was full and standing by Bidston and fully crush loaded before Hamilton Square. At no point did any of the train crew try and suggest anyone shouldn’t try and board. I’m with you in that I wasn’t aware that any trains couldn’t run if overloaded, aside from the fact that TASS won’t work on tilting stock.
 

Bevan Price

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Lucky you weren't travelled from St. Helens Central today - a 5 hour gap in services to Liverpool, and the final Blackpool - Liverpool is running as e.c.s.
 

Djgr

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I imagine today is going to be even more manic.

Here's some advice:

If you are at Bromborough, cross the platforms, go to Chester, walks the walls, stroll by the river, get some retail therapy.

If you are at Moreton, cross the platforms, go to West Kirby, walk to Hilbre Island, buy an ice cream, relax on the beach.

ThInk yourself lucky that you live sandwiched between two of the best cities in the UK, another country on your doorstep and where almost everyone is within 15 minutes of a beach.
 

sonic2009

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Severe overcrowding is now affecting all operators serving Liverpool.
It's a shame that operators didnt plan this week's in advance. Everyone had the date told to them as soon as LFC clinched the title at home to Spurs on the 27th April.

Only today have operators reacted due to severe overcrowded trains into Liverpool.

Extra LNWR from Crewe to Liverpool every 2 hours now
Extra Avanti Crewe to Liverpool also - unsure of service pattern
 

dk1

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I very much doubt TPE could have done much more. Seems to be unit shortages. Not sure what their crewing situation is like now.
 

sonic2009

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I very much doubt TPE could have done much more. Seems to be unit shortages. Not sure what their crewing situation is like now.
I can understand unit shortages/crewing but an event like this, operators could of sorted something out weeks in advance. I think there's lessons to be learned across the board, it doesn't help LNWR 350s are dropping like flies today, already 2 cancellations Birmingham-Liverpool with faults.
 

Llandudno

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I imagine today is going to be even more manic.

Here's some advice:

If you are at Bromborough, cross the platforms, go to Chester, walks the walls, stroll by the river, get some retail therapy.

If you are at Moreton, cross the platforms, go to West Kirby, walk to Hilbre Island, buy an ice cream, relax on the beach.

ThInk yourself lucky that you live sandwiched between two of the best cities in the UK, another country on your doorstep and where almost everyone is within 15 minutes of a beach.
I would study the tide timetable very carefully before walking to Hilbre Island…!

This could be a very long thread…..!
 

BG2024

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Trains from Broad Green to Lime Street today:

1040: didn't stop due to overcrowding
1056: at the platform for 6 minutes (presumably cramming people in!)
1129: didn't stop due to overcrowding
1140: didn't stop due to overcrowding
1156: 23 minutes late
1229: didn't stop due to overcrowding
1241: didn't stop due to overcrowding
1256: didn't stop due to overcrowding
 

gka472l

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Trains from Broad Green to Lime Street today:

1040: didn't stop due to overcrowding
1056: at the platform for 6 minutes (presumably cramming people in!)
1129: didn't stop due to overcrowding
1140: didn't stop due to overcrowding
1156: 23 minutes late
1229: didn't stop due to overcrowding
1241: didn't stop due to overcrowding
1256: didn't stop due to overcrowding

Saying that, Broad Green is right next to the route of the parade.......
 

sonic2009

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Saying that, Broad Green is right next to the route of the parade.......
Was just thinking that - most people obviously want to go to the city centre. It's amazing how no prior planning was done by any of the TOCs except Merseyrail
 

gka472l

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Was just thinking that - most people obviously want to go to the city centre. It's amazing how no prior planning was done by any of the TOCs except Merseyrail

There is a 9 day block of the Trent Valley this week, which I suspect was planned in many months before any football reason. I personally don't think any TOC can plan for the sheer numbers heading to Liverpool today.....the odd extra where they resource crew and trains is probably the only thing they can do
 

The Planner

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There is a 9 day block of the Trent Valley this week, which I suspect was planned in many months before any football reason. I personally don't think any TOC can plan for the sheer numbers heading to Liverpool today.....the odd extra where they resource crew and trains is probably the only thing they can do
It was planned before Man City won the league last season.
 

sonic2009

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There is a 9 day block of the Trent Valley this week, which I suspect was planned in many months before any football reason. I personally don't think any TOC can plan for the sheer numbers heading to Liverpool today.....the odd extra where they resource crew and trains is probably the only thing they can do
The extras have only come in today because of the sheer numbers - these could of been put into place weeks ago? It does wonder how many LFC Fans the TOCs were actually expecting to go to the parade, rather than what's currently heading towards Liverpool
 

Djgr

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Was just thinking that - most people obviously want to go to the city centre. It's amazing how no prior planning was done by any of the TOCs except Merseyrail
I'm not amazed. Merseyrail gets a lot of stick on this forum but they are invariably the only one to attempt to do something, probably because the other TOCs are run miles away and lack the knowledge and motivation.

It's not just the football parade today but also the arrival of the Cunard Queen Anne liner for the naming ceremony. That alone would cause large crowds regardless of any football.
 
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CyrusWuff

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Passed through New Street earlier and it was chaos.

There was a half-hearted attempt at implementing a one way system, with exit from the platforms via the Navigation Street bridge and access to the platforms via the main bridge, but it was poorly communicated.

Net result: Trainloads of passengers heading up to the main bridge encountering a mass of Liverpool fans blocking almost the entire width of the bridge.
 

MR-507508

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Merseyrail have 49 units out of the 53 777s in service today, with all 8 diagrams on the Southport line operating as 8 cars, along with 2 out of the 8 diagrams on the Ormskirk/Hunts Cross line.
Of the units not working, long-term absentee 777004 is in the wheel lathe shed at Kirkdale depot, while 777140 & 777152 are stabled outside. 777037 is currently stabled on platform 3 at Rock Ferry.

UPDATE: 777037 is now in service forming some additional services from Liverpool Central to Rock Ferry.
 
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cheekybifta

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North Wales Coast had missed stops and cancellations due to overcrowding this morning. TfW seemed to respond with empty units coming down to Junction from Chester and running back in service, with one VSTP return path run ~15 mins early after a very quick junction turnaround.
 

SCDR_WMR

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I can understand unit shortages/crewing but an event like this, operators could of sorted something out weeks in advance. I think there's lessons to be learned across the board, it doesn't help LNWR 350s are dropping like flies today, already 2 cancellations Birmingham-Liverpool with faults.
And yet there are 5 additional runs between Liverpool and Crewe this evening and most 4 cars have ran as 8 (mine included) to help.

It's not been great today, but there has certainly been effort put in the make it the best in can be

I'm not amazed. Merseyrail gets a lot of stick on this forum but they are invariably the only one to attempt to do something, probably because the other TOCs are run miles away and lack the knowledge and motivation.

It's not just the football parade today but also the arrival of the Cunard Queen Anne liner for the naming ceremony. That alone would cause large crowds regardless of any football.
We've exhausted all train crew resources today. There is no more that can be done.
 

bunnahabhain

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It's not just the football parade today but also the arrival of the Cunard Queen Anne liner for the naming ceremony. That alone would cause large crowds regardless of any football.
Queen Anne is a cruise ship, not an ocean liner. Queen Mary 2 is the only ocean liner remaining in service.

Queen Anne was named last year, this years visit is part of Cunard 185, with Her Royal Highness The Princess Royal due to tour the ship.
 

73001

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I'm not amazed. Merseyrail gets a lot of stick on this forum but they are invariably the only one to attempt to do something, probably because the other TOCs are run miles away and lack the knowledge and motivation.
Mid evening, they also called for rail replacement buses to run from Liverpool to Hooton and Chester, to ease some of the crowding. I didn't see the rail replacement buses at Lime Street until near the end of service.

Yesterday was overwhelming for the city... Sunday service on the buses didn't help but I think there are some lessons to be learned about responding to major incidents like this.

Moderator note: if anyone would like to discuss the events on Monday at Lime Street, please use the following thread:

 
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