Hard to buy a west midlands day ranger having boarded the Avanti service to Manchester holding only a West Midlands Trains Off-peak Single from MKC to Stafford. This passenger did purchase an additional ticket, but their tickets weren't checked during the journey. So a supplementary question to the one about Delay Repay. Having bought an additional ticket in an attempt to validate the detour, what process, if any, should they follow to recoup the cost of the additional ticket?
I am informed that LNR had agreed with Avanti to accept LNR Only tickets, but I'm not sure what a CrossCountry ticket inspector would have said about an LNR Only ticket from MKC to Stafford, during the detour leg from Stoke to Stafford.
The passenger tells me that they claimed from LNR for a 60-120 minutes delay and have been awarded the full price of the Off-Peak Day single. But they haven't made any claim for the additional ticket to cover the detour via Stoke. Their attitude was "once I knew the 1719 was cancelled, I mentally resigned myself to catching the 1819. I reached Stafford before I would have done if the 1819 had been running, because I would have waited for it. So I got home earlier than I expected, along with a 100% DR. Not too bad." Perhaps in the future for a MKC to Stafford trip they might even plan to use the detour via Stoke!