Missed last train due to delayed bus whilst using PlusBus ticket

Kilopylae

Member
Joined
9 Apr 2019
Messages
319
Location
South-west England
If a passenger is using a Paignton PlusBus ticket to travel from Brixham to Newton Abbot/Paignton railway station, and the bus is delayed such that the passenger misses the last train, is the passenger then stranded or can they demand alternative transport from the railway because they were delayed whilst travelling on a rail-retailed ticket?
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

alistairlees

Established Member
Joined
29 Dec 2016
Messages
2,701
If a passenger is using a Paignton PlusBus ticket to travel from Brixham to Newton Abbot/Paignton railway station, and the bus is delayed such that the passenger misses the last train, is the passenger then stranded or can they demand alternative transport from the railway because they were delayed whilst travelling on a rail-retailed ticket?
No. PlusBus is not sold with an itinerary.
 

Merseysider

Established Member
Fares Advisor
Joined
22 Jan 2014
Messages
4,828
Location
Birmingham
The passenger would not be entitled to a taxi etc from the railway but may have a shot at claiming additional expenses from the bus company if it is successfully argued that they failed to provide the service with “reasonable care and skill” - but this wouldn’t apply in case of roadworks, excessive traffic, road diversions etc.
 

Llandudno

Established Member
Joined
25 Dec 2014
Messages
1,355
The passenger would not be entitled to a taxi etc from the railway but may have a shot at claiming additional expenses from the bus company if it is successfully argued that they failed to provide the service with “reasonable care and skill” - but this wouldn’t apply in case of roadworks, excessive traffic, road diversions etc.
Good luck with that!
 

Merseysider

Established Member
Fares Advisor
Joined
22 Jan 2014
Messages
4,828
Location
Birmingham
Good luck with that!
I don’t think I’ve yet read a thread about a single successful claim against a bus company under the CRA - but there may be one hidden away!

In any case it comes down to sensible planning - if the last train home is crucial then don’t rely on the last possible bus to the station.
 

Deafdoggie

Established Member
Joined
29 Sep 2016
Messages
1,801
Not quite the same thing, but I used the "City Sightseeing" buses in Llandudno one summer. Their last bus failed to operate so we didn't get back to Llandudno station in time for the (not last of the day) train. We caught a service bus to Rhyl and got a train from there. City Sightseeing refunded their own ticket cost. The bus fare. Additional compensation. And a free tour voucher.
 

Top