Hello,
I received a letter on the 8th of April stating the amount I am to pay in conclusion from the stop by a member of the rail staff on the 27th March (the incident was ticket shorting). The letter says once this is paid, "the matter will be closed". I have done this multiple times so they have gone through my digital footprint and tallied up all of the times this was done.
I have just received a letter today dated 9th April saying there was an incident the same day and I am to write to you before you proceed any further. This letter looks like the standard letter everyone receives when they have been stopped by a member of the train staff.
I just want to check that when I pay the amount on the original letter, then I do not have to respond to the other letter and give comments on the incident? As in theory it is now closed.
I have emailed the email address on the letter but I'm assuming I won't get a response until at least Monday or Tuesday next week.
The reference number is the same on both letters.
Thank you in advance for any guidance!
I received a letter on the 8th of April stating the amount I am to pay in conclusion from the stop by a member of the rail staff on the 27th March (the incident was ticket shorting). The letter says once this is paid, "the matter will be closed". I have done this multiple times so they have gone through my digital footprint and tallied up all of the times this was done.
I have just received a letter today dated 9th April saying there was an incident the same day and I am to write to you before you proceed any further. This letter looks like the standard letter everyone receives when they have been stopped by a member of the train staff.
I just want to check that when I pay the amount on the original letter, then I do not have to respond to the other letter and give comments on the incident? As in theory it is now closed.
I have emailed the email address on the letter but I'm assuming I won't get a response until at least Monday or Tuesday next week.
The reference number is the same on both letters.
Thank you in advance for any guidance!