Up until now I've only been using the pay-as-you-go feature on GTR's KeyGo ITSO card for simple journeys as I had little faith that the system would cope with multiple breaks of journey.
Having read various comments on other threads, I thought I'd share my recent experience here.
On Saturday, I took a return trip from Horley to Royston and made multiple stops on the outward and return legs. The weekend fare with railcard discount is £17.00.
My routing was:
Horley - St. Pancras - (walk to) - King's Cross - Potters Bar - Hatfield - Hitchin - Royston - Letchworth - (forced tap out/in at Stevenage due to station layout) - Hertford North - City Thameslink - London Bridge - Horley.
All the taps were recorded correctly on the app/website (but not in chronological order) and each journey had the single leg price quoted making a total of £51.65.
Today I find that all the individual segments have now been consolidated into one correct ticket but the credit card linked to the KeyGo account has been charged the full £51.65.
The KeyGo account showed a credit balance of £34.65 and had a button to click to request a refund which I duly did.
Very presumptuous of GTR to assume I'd want to give them a free loan, rather than just charge £17.00 once the journey had been finalised.
Only selected taps are shown under the journey history too, which appear to have been randomly chosen:
Horley to London St Pancras
Hatfield (Herts) to Hitchin
Hitchin to Royston
Stevenage to Hertford North
City Thameslink to London Bridge
Perhaps 5 is the max number their system can cope with.
I was right to have low expectations but luckily wasn't using a debit card to make the payment or could have been out of pocket if I had not been closely monitoring.
Having read various comments on other threads, I thought I'd share my recent experience here.
On Saturday, I took a return trip from Horley to Royston and made multiple stops on the outward and return legs. The weekend fare with railcard discount is £17.00.
My routing was:
Horley - St. Pancras - (walk to) - King's Cross - Potters Bar - Hatfield - Hitchin - Royston - Letchworth - (forced tap out/in at Stevenage due to station layout) - Hertford North - City Thameslink - London Bridge - Horley.
All the taps were recorded correctly on the app/website (but not in chronological order) and each journey had the single leg price quoted making a total of £51.65.
Today I find that all the individual segments have now been consolidated into one correct ticket but the credit card linked to the KeyGo account has been charged the full £51.65.
The KeyGo account showed a credit balance of £34.65 and had a button to click to request a refund which I duly did.
Very presumptuous of GTR to assume I'd want to give them a free loan, rather than just charge £17.00 once the journey had been finalised.
Only selected taps are shown under the journey history too, which appear to have been randomly chosen:
Horley to London St Pancras
Hatfield (Herts) to Hitchin
Hitchin to Royston
Stevenage to Hertford North
City Thameslink to London Bridge
Perhaps 5 is the max number their system can cope with.
I was right to have low expectations but luckily wasn't using a debit card to make the payment or could have been out of pocket if I had not been closely monitoring.
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