National Rail Enquiries stopped showing platform information

[Minstral25]

I've noted that recently along the Brighton main line that National Rail Enquiries have stopped providing platform information. As someone who uses East Croydon a lot (the station with no useful passenger information) this has massively increased the stress of changing trains or finding your train.

Is this a policy decision or inadequacy of the computer systems?

 

[tsr]

Neither. The functionality has been pulled from various apps and a couple of websites due to a system upgrade. The information should be restored later this year.

 

[Minstral25]

Neither. The functionality has been pulled from various apps and a couple of websites due to a system upgrade. The information should be restored later this year.

Thanks

That's not a lot of use along the Brighton Main line when most things are broken and changes constant disrupting passengers due to LBG works, especially at places like East Croydon which has been worse than London Bridge in the last 9 months.

Does any manager in the rail business actually think through all the implications of these changes to their customers or does the old adage "we run trains, customers get in the way" still apply?

 

[Carntyne]

Thanks

That's not a lot of use along the Brighton Main line when most things are broken and changes constant disrupting passengers due to LBG works, especially at places like East Croydon which has been worse than London Bridge in the last 9 months.

Does any manager in the rail business actually think through all the implications of these changes to their customers or does the old adage "we run trains, customers get in the way" still apply?

There's more on this thread with an explanation. http://www.railforums.co.uk/showthread.php?p=2277334

 

[Minstral25]

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There's more on this thread with an explanation. http://www.railforums.co.uk/showthread.php?p=2277334

Thank you - I wouldn't have found that thread as Darwin means nothing to me. Good explanation

 

[Carntyne]

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Thank you - I wouldn't have found that thread as Darwin means nothing to me. Good explanation

That's OK. A bit of short term pain for long term improvements!

No one I've ever met in the industry wants to cause passengers hassle without good reason! :P