Network Rail Customer Service Assistant

[route101]

Hi all - been having a nosey at all your posts as I have an assessment at Larbet on Wednesday 28th.
Really hoping I do well as from what I've been reading it seems like fun.

Hopefully I'll make it and cya all soon

Wullie
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Has anyone attended the assessment day recently or should I say more recently than David?
I noticed that my invite said interview/assessment so was wondering if it has changed?

I hope it is as I cannot wait to get started (as long as I do well of course)

Wullie

I had my assessment today and in my invite email it said assessment next to format . Assessment wasn't too taxing but i did learn that its for both Edinburgh and Glasgow .

 

[Davidj1178]

I had my assessment today and in my invite email it said assessment next to format . Assessment wasn't too taxing but i did learn that its for both Edinburgh and Glasgow .

how did it go? was it like the one i done whth watching video clips etc?

 

[route101]

how did it go? was it like the one i done whth watching video clips etc?

Yeah went well , video clips of the guy in st pancras , the photo and the incident !

Lady said we should receive an email at the end of the week.

 

[Davidj1178]

excellent

one thing I will say though - badger their HR people as much as you can, cause they are absolutely useless and take weeks and weeks to get back to you unless you are on at them constantly.

I am meant to be starting in less than 2 weeks and they still haven't confirmed my start date officially!!!

 

[route101]

excellent

one thing I will say though - badger their HR people as much as you can, cause they are absolutely useless and take weeks and weeks to get back to you unless you are on at them constantly.

I am meant to be starting in less than 2 weeks and they still haven't confirmed my start date officially!!!

Ok , you said it was a long process Im a wee bit worried about the incident question , i may have written too much ,who knows .

You must be excited about starting anyway!

 

[Davidj1178]

better than too little!

the important thing was not to write down the information that was irrelevant - ie about it being a wet day etc

 

[route101]

better than too little!

the important thing was not to write down the information that was irrelevant - ie about it being a wet day etc

I did write that the platforms were damp tho Heres hoping

 

[Davidj1178]

I think as long as you get all the important bits then you will be fine

Were there many at your assessment?

there were 6 people at mine, and all of them got through to interview stage

 

[route101]

I think as long as you get all the important bits then you will be fine

Were there many at your assessment?

there were 6 people at mine, and all of them got through to interview stage

There 7 including me . The lady said there was 3 positions going .

 

[Davidj1178]

there were 3 jobs for mine too.

my online status has now changed from "pre employment checks underway"

to being completely blank

so either its all sorted, or they have changed their mind

 

[MrThompson]

Hey guys

I've been invited to an assessment centre for the customer service role in Birmingham new street (no date as to when yet), what should I expect and any tips for the interview? anyone know what the shift patterns are like?

 

[route101]

Good news , passed assessment. Waiting now to hear back and then the hard part !

 

[Davidj1178]

Good news , passed assessment. Waiting now to hear back and then the hard part !

Yes!! result!

well done!

The interview wasn't as bad as I imagined. Was just two people and some fairly standard questions about "have you ever faced a difficult customer - how did you deal with it" etc.

all basic customer service orientated questions.

 

[Mullen3219]

Yo yeah i have passed assesment part as well i think. The email basically says i will be onto the final stage when a role becomes available. So i am assuming this is good news. Did you get simialr email. On network rail careers page status is application under consideration for assessment 2

 

[route101]

Yo yeah i have passed assesment part as well i think. The email basically says i will be onto the final stage when a role becomes available. So i am assuming this is good news. Did you get simialr email. On network rail careers page status is application under consideration for assessment 2

Yeah i got the same email .I wonder what Assessment 2 is:roll:

 

[Mullen3219]

Interview i would imagine

 

[Davidj1178]

well done guys. assessment 2 is the interview.

2 days till i finish up in my current job!

 

[NorthOxford]

Hey

I passed the assessment as well and my 'status' now states assessment two. Anyone else here going for a job at 'London managed stations'?

 

[Davidj1178]

Hi guys

sorry for the short reply last night was posting from my phone

for me, the next stages were as follows:

Under consideration for Assessment 2

Assessment 2 scheduled

Assessment 2 completed

Formal Offer Sent

Formal Offer Accepted - Pre Employment Checks Underway

 

[route101]

Hi guys

sorry for the short reply last night was posting from my phone

for me, the next stages were as follows:

Under consideration for Assessment 2

Assessment 2 scheduled

Assessment 2 completed

Formal Offer Sent

Formal Offer Accepted - Pre Employment Checks Underway

I still haven't heard back from Network Rail ! Have you started yet?

 

[Davidj1178]

Hello, apologies for the delay in replying!

been in the job for about 6 weeks now and loving it!

 

[route101]

Hello, apologies for the delay in replying!

been in the job for about 6 weeks now and loving it!

Great to hear! Im still on hold , i sent an email last week and had no reply . Time to get on he blower !

 

[Mullen3219]

Patience is a virtue m8

 

[route101]

Patience is a virtue m8

Nearly 2 months now :roll:

 

[chilli_palmer]

anybody going for interview for Customer services assistant for the london stations next week??
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Hello, apologies for the delay in replying!

been in the job for about 6 weeks now and loving it!

could you share how your interview process was plz

 

[route101]

anybody going for interview for Customer services assistant for the london stations next week??
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could you share how your interview process was plz

Have been to the Assessment Centre?

 

[chilli_palmer]

no its next week ..but i was given no details just to turn up ....is it a group assessment? or is it interview ...and i think its the assessment centre.......do u know what i should expect or anybody else been thru these stages

 

[route101]

no its next week ..but i was given no details just to turn up ....is it a group assessment? or is it interview ...and i think its the assessment centre.......do u know what i should expect or anybody else been thru these stages

I had my assessment at Larbert , it was watching a vid then answering questions on the video clips . I passed but im on hold with regards to moving onto the next stage which i assume is an interview .

 

[BHXDMT]

I had my assessment at Larbert , it was watching a vid then answering questions on the video clips . I passed but im on hold with regards to moving onto the next stage which i assume is an interview .

How long was it before you heard whether you'd passed or not?

3 and a bit weeks since my assessment in Birmingham and no word on whether I've passed. They did say "don't be surprised if it's a couple of weeks" but...

 

[route101]

How long was it before you heard whether you'd passed or not?

3 and a bit weeks since my assessment in Birmingham and no word on whether I've passed. They did say "don't be surprised if it's a couple of weeks" but...

It was a week for me , im still waiting to go to the next stage .