Blinkbonny
Member
- Joined
- 16 Mar 2018
- Messages
- 350
I made a claim for a slightly convoluted return journey from Bristol to Coventry on 16th August. I arrived at New Street around 40 minutes late (that much is simple enough - though obviously I split at Cheltenham) This delay meant I missed my Coventry connection and the next train got me there exactly an hour late from my booked time.
I had set off from Coventry that morning at 9.27 - just too soon to use my West Midlands Senior Off-Peak Travel Pass, though that train was the latest that made the official connection to my desired train from New Street to Bristol. Consequently I bought a single from Cov to Brum. Coming home I was able to use my Travel Pass from New Street and consequently held no ticket as such. I believe this shouldn't matter (or should it?)
Anyway, the whole ticketing sequence is far too complicated to fit onto the on-line Cross Country Delay Repay Form, so I availed myself of their offer to email my claim to their Customer Relations Dept instead. This I did on 18th August, receiving neither reply nor acknowledgement.
As time is ticking by towards the end of the 28 day window for claiming, I sent a reminder mail on 31st August. Again no acknowledgement.
Next Saturday I'm away for the week and it's already 21 days since my journey, so I feel that possibly my best option is to get some kind of on-line claim in inside the 28 days. It won't make much sense as no space is allowed on the form for any explanations, but I'll least I'll get a reference number.
Have I got things wrong in some way?
I had set off from Coventry that morning at 9.27 - just too soon to use my West Midlands Senior Off-Peak Travel Pass, though that train was the latest that made the official connection to my desired train from New Street to Bristol. Consequently I bought a single from Cov to Brum. Coming home I was able to use my Travel Pass from New Street and consequently held no ticket as such. I believe this shouldn't matter (or should it?)
Anyway, the whole ticketing sequence is far too complicated to fit onto the on-line Cross Country Delay Repay Form, so I availed myself of their offer to email my claim to their Customer Relations Dept instead. This I did on 18th August, receiving neither reply nor acknowledgement.
As time is ticking by towards the end of the 28 day window for claiming, I sent a reminder mail on 31st August. Again no acknowledgement.
Next Saturday I'm away for the week and it's already 21 days since my journey, so I feel that possibly my best option is to get some kind of on-line claim in inside the 28 days. It won't make much sense as no space is allowed on the form for any explanations, but I'll least I'll get a reference number.
Have I got things wrong in some way?