As I’ve said countless times on this forum, the phrase basically tells someone rightfully complaining about a poor reduction in service to shut it and be grateful that a service is running at all. And as I say each time, if we’ve got to the stage that we have to look at a clear downgrade or a poor change to service and be happy because it’s not been cancelled, that says a lot about our railway and the low standards people are getting as a result of consistently poor performance.
Thanks for explaining why you find it infuriating.
However, if you actually read what I said previous to my question to you then you would see that there isn’t consistently poor performance on the peak triangle services with regards to capacity. I was simply saying that on 1 particular service which was short formed last night when the booked traction wasnt available due to maintenance then an alternative was sourced which was unfortunately 1 coach shorter than the booked set. A spare 333 simply wasn’t available which has been happily the go to in the past on many occasions.
So the question I ask on this pretty isolated incident is what is better? 1 coach less than normal with 11 available in the next 36 minutes or no service at all? For one, I’m sure that all that caught it would be grateful that a shorter alternative formed the service rather than having to squeeze onto the later services with the other 4 carriages of people had Northern simply thrown the towel in and thought sod it, we’ve only got a 331 but a couple of people on a forum will be furious about this situation so we’ll cancel it instead.
For what’s its worth as someone who works in planning I’d much prefer everything to run as booked but if it is simply impossible I accept that it is better that a possibly inferior alternative has to be sourced such as a 1 coach shorter train than usual rather than cancellation. If it was all the time I would be asking questions but it isn’t.
If Alstom had got the 730’s delivered and working on time and NR had got the platform extensions in place when planned then we’d not be in this situation but there we are. It’s not a perfect world sadly.
Thankfully the poster who caught the short formed 1719 last night got a seat so they can’t personally grumble about their journey.