Northern Rail Complimentary Travel Pass

[stuartd]

Hi,
I've received a Northern Pass for a Delay Repay claim and have read the instructions on the back which says 'In the case of a FAMILY ticket up to one additional adult and two children may travel free of charge with the named adult'

My question is does anyone know if I can use this as a Family ticket by just ticking the family box on the front of the pass, as the only box ticked is the 'Return' option - The Adult/Child/Family options have been left blank?

The letter that came with it didn't say much and only told me where I could find the Northern network map, so any advice would be appreciated.

Thank you.

 

[hairyhandedfool]

Another fine example of Carillion not doing things right (they operate the Northern "Customer Experience Centre"), the child/adult/family box should have been ticked before being sent to you, so fill your boots as frontline staff wont know if you are entitled to it or not.

 

[raveon]

Do you have to have at least one child in the group or does just 2 adults count?

 

[hairyhandedfool]

I don't recall our briefing stated either way to be honest, but I'll try to dig it out and have a look when I get time.

 

[BlueFox]

I don't recall our briefing stated either way to be honest, but I'll try to dig it out and have a look when I get time.

Did you ever find out the answer to this?
The wording on the back of the ticket suggests you don't need to take a child to use a family ticket.


Also, with these Northern complimentary tickets, is a break of journey allowed?
I plan to travel from Carlisle to Leeds next week, and would like to break the journey at Skipton.


And does the return journey have to be made within a certain time?
Could I make the outward journey next week, and the return in six months, for example?
Is it OK to leave the return date box blank until I want to use it?

 

[Merseysider]

Did you ever find out the answer to this?
The wording on the back of the ticket suggests you don't need to take a child to use a family ticket.


Also, with these Northern complimentary tickets, is a break of journey allowed?

Yes

I plan to travel from Carlisle to Leeds next week, and would like to break the journey at Skipton.

You may

And does the return journey have to be made within a certain time?

No

Could I make the outward journey next week, and the return in six months, for example?

Yes

Is it OK to leave the return date box blank until I want to use it?

Yes

 

[BlueFox]

Thanks @Merseysider

 

[Donachie]

Yes


Is it OK to leave the return date box blank until I want to use it?
You may



Yes

Watch out with leaving return box blank. A Northern barrier staff member, took mine and entered the same date as outward in box and told me I cant leave it blank. I was not returning same day.

I complained to Northern customer services and received an email stating that the return date does not need to be same as outward date but they refused to provide a single ticket to compensate.

 

[marcouk2]

Watch out with leaving return box blank. A Northern barrier staff member, took mine and entered the same date as outward in box and told me I cant leave it blank. I was not returning same day.

I complained to Northern customer services and received an email stating that the return date does not need to be same as outward date but they refused to provide a single ticket to compensate.

I've had the same, queried on the outbound journey when I was taking the return journey but let off in the end.

Also had a guard refuse to give me the ticket back until they had filled in the return date on a single journey one!

 

[Merseysider]

That’s absolutely ridiculous.