Rats.. small phone keypad..Well 1989, but yes....
Rats.. small phone keypad..Well 1989, but yes....
Rats.. small phone keypad..
How much are they delayed by on average?I'm considering taking Northern to a small claims court under the Consumer Rights Act 2016.
Current situation is joke. Every train is delayed, most over 5 minutes - I cannot remember the last time one ran on time. Three of the trains I get in the last week have been cancelled.
No one's really tested it yet in the courts. It's only a matter of time before there is a landmark case now the CRA 2016 includes train delays.
The only reference to delay compensation I could find on the Metro website stated customers are entitled to compensation:Multi Modal tickets are not eligible for delay repay this information can be found in the terms and conditions on the metro website.
If you wish to contact Metro you can find all relevant contact methods on their website here https://www.wymetro.com/
West Yorkshire Combined Authority is urging people whose trains were delayed following the introduction of a new timetable earlier this year to check whether they are eligible for compensation and if so, to make a claim.
Compensation, agreed by Northern and TransPennine Express with the Government, is already available for season ticket holders, including MCard holders, on certain routes. An extension of this scheme to cover regular travellers who were affected by the disruption has been agreed and the rail operators are expected to set out details, including how to claim, shortly...
b) MCard is not part of the Delay Repay scheme as it is a multi-modal zonal product allowing the holder to travel on any bus and train*. The Delay Repay scheme applies to rail operator only tickets. Refunds are not made for a withdrawal or interruption of bus or rail services but operators may consider claims on their merits as part of their Passenger's Charter commitment. *not football/concert specials
WY Metro makes the blatantly obviously incorrect sweeping statement "The Delay Repay scheme applies to rail operator only tickets", which we know to be a completely untrue statement as Delay Repay applies to all ticket types (see my opening post).Just to add to the above comments, it is not just Northern that say MCards are not part of Delay Repay, WY Metro also include this in their FAQs:
Just to be clear: Northern are acting in a manner that is illegal. Of that there can be no doubt.No I'm not saying this is legal or otherwise...
Irrelevant; they cannot just make up whatever T&Cs they want to and expect these to be binding.... but it is worth remembering that MCards are a Metro / West Yorkshire Combined Authority product that is accepted under these T&Cs by Northern...
That is the entire premise of this thread: that they are refusing to, and that it is incorrect for them to refuse to.It has previously been suggested that Northern may sometimes pay a Delay Repay claim, but its by no means certain that they would.
This is irrelevant, as it applies to all ticket types and to a large proportion of journeys on most operators all over Great Britain.... there are very few stations that even read the data at the barriers, so many journeys made with them cannot be verified.
WY Metro makes the blatantly obviously incorrect sweeping statement "The Delay Repay scheme applies to rail operator only tickets", which we know to be a completely untrue statement as Delay Repay applies to all ticket types (see my opening post).
I doubt they came up with this themselves. I wonder if Northern told them to say it?
Just to be clear: Northern are acting in a manner that is illegal. Of that there can be no doubt.
Irrelevant they cannot just make up whatever T&Cs they want to and expect these to be binding.
That is the entire premise of this thread: that they are refusing to, and that it is incorrect for them to refuse to.
This is irrelevant, as it applies to all ticket types and to a large proportion of journeys on most operators all over Great Britain.
If you wish to create a thread to discuss fraudulent Delay Repay claims and your fear that such claims will make prices rise, please feel free to do so.Maybe this is why these T&C's exist, to stop a very wide loophole being exploited and forcing prices vastly upwards?
@Bantamzen if you refuse to accept what Jo Johnson has said, that's your prerogative, but people can see the facts for themselves.
So until there is definitive requirement for TOCs to pay Delay Repay for journeys made using MCards I will remain cynical.
And the South Yorkshire connect +. I’ve had XC pay out on a SY Connect + without even questioning it. I was delayed by an hour and they paid me 50% of the value of the ticket in RTV within 2 weeks. If they were not obligated to do this or didn’t think they were they would have rejected it.What about West Yorkshire Day Rangers?
What about West Yorkshire Day Rangers?
Multi-modal travel
We are currently not in a position to offer Delay Repay compensation for multi-modal travel as we do not control the terms and conditions of these tickets. We have been in discussions with our client, Rail North Partnership, and they are committed to providing a seamless travel experience to all passengers between different types of transport and different operators; we will be working closely with them to achieve this
Rather amusing how they tried to make this legitimate by including that. That's just not how it works, though - the NRCoT sets out that all tickets entitle the passenger to compensation, so Northern's Passenger Promise can't change that right.Just to cloudy the waters further it should be noted that since this thread started the Northern Passenger charter is no more. The new and improved Passenger Promise now reads:
Helpfully they even include the contact details of multimodal ticket companies.
Especially if you are on a train which gets delayed between stations due to signalling problems. It's a little bit hard to "catch a bus" in that situation as they suggested I could have done one early evening.
Sounds like they are suggesting you self-detrain between stations if it happens again and, as the Delay Repay threshold is now 15 mins, they obviously don't want you to wait for very long before climbing down onto the track
Unlikely, I've been using Metrocards for a very long time and never known the T&C's to match those of operator seasons.
You will forgive me but unless there is clear evidence of this, I will remain unconvinced. I seriously doubt that the WYCA and the operators would have overlooked this when negotiating acceptance of Metro products.
This week I started commuting Lostock to Eccles on a TfGM County Card. To be fair to Northern it is a very tight, albeit recognised by all journey planners, connection at Manchester Oxford Road of just eight minutes so I am very prone to even the slightest delay. I just submitted six delay repay requests through the Northern Delay Repay dashboard. Here's hoping.
You will get instantly rejected for them. Instead, email the complaints department, stating you'd like to claim under the Consumer Rights Act. If Northern are at fault, they will compensate you with free return tickets. If it's something like congestion they won't compensate you, but a train fault (of Northern's) they will. Although it is a very lengthy process and took me three months from start to finish for them to investigate some of the reasoning behind a train being late from a depot...
Northern have provided free tickets when travelling on an MCard if the train has become delayed during the journey too. I've successfully claimed twice now, once was a points failure and the other overhead wire problems
You've had better luck than me then!
You will get instantly rejected for them. Instead, email the complaints department, stating you'd like to claim under the Consumer Rights Act. If Northern are at fault, they will compensate you with free return tickets. If it's something like congestion they won't compensate you, but a train fault (of Northern's) they will. Although it is a very lengthy process and took me three months from start to finish for them to investigate some of the reasoning behind a train being late from a depot...
As you said they were all been declined. As you suggested I have submitted Consumer Rights Act claims.
As I commute on up to four Northern services a day these are stacking up a lot faster than they are being processed...