Thought people may want to checkout Arriva's Northern Railway attitude to customer relations, its an interesting read... URL at:
https://www.marklynch.com/northern-railway-scrooge-you-to-customer-with-1-refund-cheque/
https://www.marklynch.com/northern-railway-scrooge-you-to-customer-with-1-refund-cheque/
On 14th Sept 2019, Mark Lynch and his partner decided to travel by Northern Railway from Broadgreen train station to their destination at Liverpool Lime Street. On arrival, they were overcharged £1 for their tickets. Later at home, and some research later, Mr Lynch, complained at the companies mistake. Two months later - after various correspondence, anxiety and time on his part - he received a cheque for the 'grand sum of £1'. Not even a full refund for £7.20, for which caused him stress, or a goodwill gesture from Northern Railway.
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