I'm reporting an unusual occurrence on the TPE App this morning & I'm wondering if any others have encountered similar/same?
I buy all of my many railway tickets through TPE and use the App to display the mostly barcoded tickets.
Every now and then a ticket is set to 'Print at Station' which, whilst less convenient, is not a problem until this morning.
I arrived at the station for my early train and on the display my first two tickets of the day were showing but the third (a print at station) had been inexplicably moved to the 'used and expired' section, greyed out on the screen. Despite the greying out I was able to see the code but the ticket machine then refused to print it.
Fortunately the ticket clerk at Wigan was kindly able to print the ticket for me and I was able to go on my way without buying another ticket.
I have written to TPE Customer Relations to provide feedback and await their reply. I have used this system for years without a problem and was able to get round it, but it was still quite stressful for a few minutes and I do wonder if less experienced customers would not have known to go to the ticket office to resolve it.
It's not the end of the world but it does undermine confidence in the system - hopefully a one-off and perhaps TPE Tech/App people might be interested in the glitch.
I buy all of my many railway tickets through TPE and use the App to display the mostly barcoded tickets.
Every now and then a ticket is set to 'Print at Station' which, whilst less convenient, is not a problem until this morning.
I arrived at the station for my early train and on the display my first two tickets of the day were showing but the third (a print at station) had been inexplicably moved to the 'used and expired' section, greyed out on the screen. Despite the greying out I was able to see the code but the ticket machine then refused to print it.
Fortunately the ticket clerk at Wigan was kindly able to print the ticket for me and I was able to go on my way without buying another ticket.
I have written to TPE Customer Relations to provide feedback and await their reply. I have used this system for years without a problem and was able to get round it, but it was still quite stressful for a few minutes and I do wonder if less experienced customers would not have known to go to the ticket office to resolve it.
It's not the end of the world but it does undermine confidence in the system - hopefully a one-off and perhaps TPE Tech/App people might be interested in the glitch.
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