I think I have been overcharged by Avanti.
I purchased off peak returns through Avanti website for my son and family from Stourbridge Junction to Euston, outward today, returning tomorrow, using a Family Railcard.
Looking at the tickets I’ve just noticed that they only gave a railcard discount on one adult fare.
The booking email says -
They charged a total of £181.40.
I believe I should have been charged £115.90.
Am I correct and if so how can I claim back the difference?
I purchased off peak returns through Avanti website for my son and family from Stourbridge Junction to Euston, outward today, returning tomorrow, using a Family Railcard.
Looking at the tickets I’ve just noticed that they only gave a railcard discount on one adult fare.
The booking email says -
Family & Friends Railcard Adult | |
No railcard £68.20 Adult | |
No railcard Child | |
No railcard Child |
They charged a total of £181.40.
I believe I should have been charged £115.90.
Am I correct and if so how can I claim back the difference?