Islineclear3_1
Established Member
Yesterday I travelled from Penge East to Herne Hill and back again using PAYG Oyster
I touched in at Penge East at 13.47 but upon arrival at Herne Hill, none of the oyster readers were working (?no power) meaning I was unable to touch out.
I approached the ticket office who, as expected advised me to contact TFL direct - which I did. After explaining my circumstances, the guy at TFL gave me a reference number but I didn't quite get what to do next.
I returned to find the oyster machines still out of action so caught a train and touched out at Penge East at 15.15. Interestingly, the oyster reader display acknowledged that I had touched in upon exiting. I then used my oyster to catch a bus around an hour later.
I looked at my history today and it shows the following:
"13.47???? Penge East, No touch-out"
"15.15???? Penge East, No touch-out"
The history shows a deduction of £5.40 each way when I think the fare is about £3.40.
Any thoughts/comments please?
I touched in at Penge East at 13.47 but upon arrival at Herne Hill, none of the oyster readers were working (?no power) meaning I was unable to touch out.
I approached the ticket office who, as expected advised me to contact TFL direct - which I did. After explaining my circumstances, the guy at TFL gave me a reference number but I didn't quite get what to do next.
I returned to find the oyster machines still out of action so caught a train and touched out at Penge East at 15.15. Interestingly, the oyster reader display acknowledged that I had touched in upon exiting. I then used my oyster to catch a bus around an hour later.
I looked at my history today and it shows the following:
"13.47???? Penge East, No touch-out"
"15.15???? Penge East, No touch-out"
The history shows a deduction of £5.40 each way when I think the fare is about £3.40.
Any thoughts/comments please?