TheSeeker
Member
I took my Mum from Brussels to Paddington on Saturday after staying with us for the holidays in Belgium. Paddington Station Reception staff were excellent and her pre-booked assistance was on their list. They phoned through to Bristol Parkway, Newport and Bridgend as there was a bus service for engineering works. She was whisked off in one of their golf buggies from platform 1.
Speaking to her on the phone last night she mentioned that she had been put in first class at Paddington despite having a second class ticket. The GWR train manager wasn't happy but let her stay in her seat as she's not mobile at all.
Is that normal practice?
Speaking to her on the phone last night she mentioned that she had been put in first class at Paddington despite having a second class ticket. The GWR train manager wasn't happy but let her stay in her seat as she's not mobile at all.
Is that normal practice?