I'm assisting a passenger who has probably been wrongly issued a penalty fare by GTR. They were told that they had to pay the full £20 at the time. Is this correct?
I know you used to only have to pay the fare for the journey being made, and the form issued still mentions that quite clearly. If this is no longer available, should new paperwork be being used, or the old system still be applied until the old paperwork is used up?
I know you used to only have to pay the fare for the journey being made, and the form issued still mentions that quite clearly. If this is no longer available, should new paperwork be being used, or the old system still be applied until the old paperwork is used up?