• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Poor Information

Status
Not open for further replies.

Spandau

Member
Joined
15 Aug 2012
Messages
71
Yesterday I travelled on 1S69 the 13:05 London Euston to Glasgow Central service.

Realtime Trains correctly showed this to be a 9-car Pendolino. However the customer information screens at intermediate stations advertised 11-cars. Additionally PA announcements directed customers without seat reservations to the non existent Coach U. Confusion resulted!

How come an ‘unofficial’ source can get the formation of a train correct, yet the official information at stations is wrong?
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Johnny Lewis

Member
Joined
9 Jan 2011
Messages
335
Location
York
I'd hazard a guess that the "official" information is pre-programmed on the basis of the planned formation of the train from the unit diagrams, but that a late set swap took place and the information wasn't updated.

It's similar to TPE trains being advertised with First Class at one end of the train, but when the train arrives, First Class is at the other end.

Such little things to get right but something that can really affect the customer experience, especially for those who travel infrequently.
 

Horizon22

Established Member
Associate Staff
Jobs & Careers
Joined
8 Sep 2019
Messages
7,684
Location
London
Yesterday I travelled on 1S69 the 13:05 London Euston to Glasgow Central service.

Realtime Trains correctly showed this to be a 9-car Pendolino. However the customer information screens at intermediate stations advertised 11-cars. Additionally PA announcements directed customers without seat reservations to the non existent Coach U. Confusion resulted!

How come an ‘unofficial’ source can get the formation of a train correct, yet the official information at stations is wrong?

Because many systems at the station are often manual / stand-alone and although official information will be there, it does require manual edits. It was likely a late-notice change which again might require manual amendments. It's difficult to know exactly when the change was made of course and how on the ball the various people involved were.
 
Status
Not open for further replies.

Top