Problem buying ticket at Glasgow Central today

Discussion in 'Fares Advice & Policy' started by Samuel88, 9 Feb 2020.

  1. liam456

    liam456 Member

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    (I was referring to the fact that in the time it took me to answer your question, yorkie already did)
     
  2. talltim

    talltim Established Member

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    This forum
     
  3. liam456

    liam456 Member

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    Well, I've just been to the Avanti ticket office at Glasgow Central and had no problems going through the process of buying that same £50 ticket for an itinerary from Glasgow Central.
     
  4. Bletchleyite

    Bletchleyite Veteran Member

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    It is certainly a legitimate use for that ticket, but some staff do seem to like making rules up that don't exist.

    If the trial is considered a success, presumably it'll be applied to other TOCs as well, and so the issue will go away.
     
  5. Wallsendmag

    Wallsendmag Established Member

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    I'm fairly sure this problem will soon go away.
     
  6. TUC

    TUC Established Member

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    There isn't such split counters in Leeds-only ones for travelling today rather than another day.
     
  7. TUC

    TUC Established Member

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    Like others above, I'm still puzzled why you didn't purchase the ticket from a TVM (which doesn't excuse Avanti's error but would have been a simple way of getting your ticket.)
     
  8. Wallsendmag

    Wallsendmag Established Member

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    So you haven't seen the @station TIS in the First Class Lounge then ;)
     
    Last edited: 13 Feb 2020
  9. Bletchleyite

    Bletchleyite Veteran Member

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    Depends if the TVM does tickets from another station. Though purchasing on your phone and collecting would work.
     
  10. route101

    route101 Established Member

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    Scotrail TVMs do , handy feature.
     
  11. route101

    route101 Established Member

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    Bit like when i try to use a Glasgow to Edinburgh on a service via Cumbernauld and falkirk.
     
  12. Wallsendmag

    Wallsendmag Established Member

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    As do LNER's including Advance
     
  13. route101

    route101 Established Member

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    I checked at Central . I couldn't change origin on avanti machines but could on Scotrail TVMS . Managed to get the ticket on them , £50 single , would say this ticket is better on a return journey combined with an advance.
     
  14. General Zod

    General Zod Member

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    Why are their staff doing this ? The Ticket is freely available on the Avanti website . The whole episode makes them look like a bunch of lemons. What are the chances of there being a restriction put in place in the very near future which prohibits a ' via Glasgow ' route on this ticket ?
     
  15. greyman42

    greyman42 Member

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    I would of thought that the reason their staff are doing this is because they have been instructed to do so by management.
     
  16. mmh

    mmh Established Member

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    "Never ascribe to malice that which can be explained by incompetence," or whatever the actual saying is. It's something close to that.

    I'm reluctant to believe there's conspiracy with TOC management instructing staff to not sell things they have to, not least because if it were happening I'm sure somebody would have leaked that it was happening by now. If not to the press, than on here at least - there are enough rail staff on here, so why would that not have happened?
     
  17. sheff1

    sheff1 Established Member

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    The person you quoted referred to "management" rather than "TOC management".

    It is not clear when the former becomes the latter, but I can state with certainty* that the 'station supervisor' at my local station (i) has management responsibility for the booking office & (ii) had instructed the booking office not to sell certain tickets.

    * my certainty comes from the fact that said 'station supervisor' was happy to confirm both (i) & (ii) when questioned.
     
  18. Bletchleyite

    Bletchleyite Veteran Member

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    Wouldn't surprise me if it gained break of journey restrictions, which as there's no return from Edinburgh would be a major loss of flexibility.
     
  19. TUC

    TUC Established Member

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    I do hope therefore that someone makes a complaint about impartial retailing requirements being breached.
     
  20. Bletchleyite

    Bletchleyite Veteran Member

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    Depends on the TOC as to how seriously it is taken. I managed to get the booking clerk at City Thameslink to give me in writing with a booking office stamp and his initials that he was refusing to sell me an Off Peak Day Single to Bedford at a time when it was valid, so convinced he was that he was right. Having given up and purchased the Anytime Day Single (the barrier staff were seemingly similarly convinced, so I was never going to get in had I bought an Off Peak from the TVM) I sent a complaint including a copy of this to Thameslink customer services...and they never did anything about it at all, not even a refund. As the difference was about 50p I didn't really have time to pursue further, but this just demonstrates how some TOCs are just institutionally rotten.

    Of course the solution to this sort of case, unless you've also got barrier staff blocking you as I did, is to purchase whatever you like online either as an e-ticket/m-ticket if you must or to collect from the TVM.
     
  21. Vespa

    Vespa Member

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    Things like this pushes people onto cars.

    Just like the days of British Rail in the 60/70s, it was actually easier to drive than deal with the Kafkaesque ticketing procedure and refund system of an ossified BR.
     
  22. Bletchleyite

    Bletchleyite Veteran Member

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    I think there is a need to be fair here - this Edinburgh ticket is a trial of single-fare pricing, which if successful will be rolled out further (and if not it will be removed), and while it does represent a small loss of flexibility it absolutely is genuine simplification. So I think your point here is a little out of place.

    That you can use it to save a few quid (OK, quite a lot of quid) going from Glasgow if you're actually making a single journey (if you're making a return journey, which almost everyone will be, there is no point doing this) is just a side effect.
     
  23. Vespa

    Vespa Member

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    The systems needs to be simplified and clear, st the moment it seems there is a lot of duplication and no joined up strategy with different operators (and staffs) making it up as they go along.

    That's customer obstructive rather than customer easy, it can get to the point where the customer will decide not to bother and drive instead and tell 20 other people as well as venting on social media reaching 200 more.
     
  24. Bletchleyite

    Bletchleyite Veteran Member

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    That is generally true, but as I said this specific fare is a trial of a proposal which genuinely does constitute simplification, and it's just "collateral damage" that there happen to be some journeys from Glasgow for which it is useful.

    Had the trial not been in place, it wouldn't exist in the form it does.
     

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