I completely disagree with that. The vast majority of the time, they are used with no issue, and overall make stations a much more positive place. It would be an overreaction to remove them, just because some miserable security staff don’t like them.
It seems most of the situations that this Brendan gets himself in are caused by security or police getting overzealous. Brendan may not help himself in some situations, but decent security and police would deal with that in a more positive way rather than exacerbating a situation and generating negative publicity.
You might disagree personally, but it’s a view that NR would be perfectly entitled to take, as only a tiny minority of passengers will even be aware that that pianos exist, and the stations’ primary function is not to act as a concert venue for attention seeking YouTubers who are deliberately provoking arguments with staff in order to generate content. The “miserable” (are they?) staff in the videos, many of whom are low paid agency security staff, are only doing their jobs, and seem to be engaging with him perfectly politely, only to be referred to as “goons” in the video titles.
There is a parallel here with steam rail tours being under threat, if they interfere too much with the normal operation of the railway, due to the actions of a small minority of enthusiasts. If the pianos are removed it’ll be because people like Brendan have spoilt things for everyone else.
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