Questions about CIV

[MotCO]

I have three questions regarding CIV tickets.

1. Do I have to buy a ticket from my home station to London International CIV at the same time as buying my Eurostar tickets, or can they be separate purchases? (Eurostar does not sell through tickets from my home station.)

2. Does a CIV ticket cover my entire journey? I am travelling from my home station to St Pancras International (leg 1), to Paris Gare de Nord (leg 2), then from Paris Gare Du Lyons to Nice (leg 3). My reading of https://help.loco2.com/article/477-understanding-civ suggests that only leg 2 is covered, not leg 3. Is this correct? ("For journeys with more than two legs, CIV protection is limited. This means that a delay to an early part of your trip does not entitle you to travel on multiple onward connections to your destination. Take the following scenario:


If you are travelling from London to Madrid (via Paris and Barcelona), and your London to Paris train is delayed, you'll be permitted to board the next available Paris to Barcelona service at no extra cost. However, you won't be guaranteed a place on a later train from Barcelona to Madrid, or be eligible for a refund (if it isn't permitted by your tickets). This means you might need to buy new tickets for that segment of your trip.")

3. Does my Eurostar ticket need to have CIV printed on it to qualify for travel protection?

 

[causton]

1) No - you can buy it from another place (such as a ticket office, just ask them to type in London International as a destination) after.
2) From your quote, I think your interpretation is correct. I am not exprienced in your exact scenario but other countries may offer their own protection to let you catch a later train for leg 3.
3) I am pretty sure all E* tickets do have it printed on so no worries there (The answer is yes)
CIV is shown in the top left - examples:
https://d33v4339jhl8k0.cloudfront.n.../5a2a8f602c7d3a1a640cb9fb/file-z1DcMv8cPC.png
https://commons.wikimedia.org/wiki/File:Eurostar_Ticket.jpg

 

[MotCO]

1)
3) I am pretty sure all E* tickets do have it printed on so no worries there

Is this also true for print-at-home tickets?

 

[causton]

Is this also true for print-at-home tickets?

I think that is what the first link is of? Not sure, as I had one printed and posted to me, like the second example.

 

[30907]

https://www.seat61.com/Europe-train-travel.htm#When_things_go_wrong

This appears right at the bottom of the section:

A traveller reports: "I got to my local station and there were no trains going anywhere! There had been an emergency that stopped all trains for half an hour or so in the early morning rush hour, just when I needed to get to London for the 8.30am Eurostar to Paris and TGV down to Toulon, with train-specific tickets all the way. So what do you do? I just went to the ticket office when I reached London - they had the emergency flagged up on their computer screens and just wrote me a docket/stamped and signed it and on I went. At St Pancras, I did the same - went to the Eurostar ticket office and they stamped the unused tickets, issued new ones and off I went. At Gare de Lyon, I went to the ticket office, showed them all the dockets, stamped, stapled and initialled tickets and again they just issued me a ticket for the next train."

Loco2's example refers to RENFE who are not a member of Railteam, though as they have now signed up to the Agreement on Journey Continuation even they might now cooperate! In your case, the onward carrier is SNCF who were always part of Railteam anyway. You would have Eurostar documentation for the changed departure which should do the trick.

 

[MotCO]

https://www.seat61.com/Europe-train-travel.htm#When_things_go_wrong

This appears right at the bottom of the section:



Loco2's example refers to RENFE who are not a member of Railteam, though as they have now signed up to the Agreement on Journey Continuation even they might now cooperate! In your case, the onward carrier is SNCF who were always part of Railteam anyway. You would have Eurostar documentation for the changed departure which should do the trick.

Thanks - that's very helpful.