Morning. I do apologise if this is a rather basic question, but it's something I haven't learnt yet. I just got three £10 Rail Travel Vouchers. I know they can only be used at a booking office (or on board a train where this is permitted) and there is no change available - so I should use them for relatively high price journeys. I can use each voucher separately. But what I don't know is the vouchers have a South Western Railway logo on them. Does this mean they can only be used at SWR ticket offices and/or for journeys on SWR trains, or is this not the case. I can't find clear guidance on this online.
Presumably they still have the bit on the back where you fill in your name and travel details? If so my tip - to be on the safe side - is to fill them in in front of the staff member at the ticket office, or even let them fill that part in.
As you say, you can use the vouchers on different trips if that helps (ie spend them £10 at a time for example) subject to you using them before the expiry date - usually a year ahead of the issue date IIRC.
And yes, I have used them to buy tickets on a train when it is a service where this is permitted. I suspect some on train staff are keener than others to deal with them on the train, but that is a hunch.
Usually there is something on the voucher or the letter that came with it saying eg 'These vouchers can be used on all National Rail services' - if a member of staff suggested they could only be used on SWR, show them that statement.
I think they are rarer than they used to be because delay-repay etc has a cash repayment option, which is a relatively new development, but newer staff will have seen fewer vouchers than longer serving staff I suspect.
