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Railcard app version suddenly not supported
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karl.mabert
New Member
I agree with Mr Skiddaw - I just tried to re-download an activation code, but the button (bar) titled "Request a new code for your railcard" is disabled .. that's because in vain, I deleted the app from my Android tablet and re-installed it - (just hoping it might start from scratch). But the app now has no railcard, so I went to get a new activation code.
I'm certainly of the opinion I should get a physical card and ignore this feeble system.
I'm certainly of the opinion I should get a physical card and ignore this feeble system.
My senior railcard card is in a wallet, it's made of leather also carries various other cards. Maybe they should be more precise as to what they mean by the word 'wallt'.
Well if what you understand the words to mean is that the holder must have a smartphone, then my post about travel documents being mandated on electronic devices is already here, and the subject of this thread just shows how dangerous that can be.
Joe Paxton
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Why's that? The majority of Digital Railcard holders will be oblivious to these problems, thus they'll never have any reason to doubt the technology behind them.
And of course the industry pushes Digital Railcards heavily.
Only those who've experienced problems or read about such problems will have a clue.
Perhaps one answer is to buy Digital Railcards via the Trainline, and so display via the Trainline app - I don't recall there ever being reports of Digital Railcard problems on their platform (which from a back-end point of view is operationally distinct to the Railcard app).
Bletchleyite
Veteran Member
Anyone on here knows about it, and there are quite a few holders on here. Though are they all 26-30s, maybe?
If I was aged between 26 and 30 I probably would. I'm no fan of Trainline as a business (particularly not their fees), but they do seem to know how to operate an IT system properly, largely because, unlike Railcard*, it costs them serious money from lost custom if they get it wrong.
Because I always carry my wallet there's no advantage to me of having it on my phone (unlike an e-ticket, where the advantage is not having to queue at the booking office or TVM), but obviously a 26-30 offers no choice.
* Who actually operates it?
Hea
I'm late-40s and have a Disabled Persons Railcard due to being autistic. My digital railcard is one of those which has been knocked out by the glitch.
Joe Paxton
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Those who've read about it on RUKF are but a miniscule subset of the Railcard holding population!
From the Railcard website's Privacy Notice page:
Perhaps the last entry is the most relevant here?
Nick Ashwell
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Disabling automatic updates is a really bad idea for those people who don't maintain CVE monitoring on the software they use, it leads to insecure apps being hacked and is a back idea unless you are using an MDM solution such as Intune coupled with a security monitoring system like Defender for Endpoint. This of course essential means, bad idea unless you're a business user backed up with a highly capable IT team.
That seems like a ridiculous number, they really shouldn't need to involve so many companies in processing peoples data and it really shows the need to move to an integrated stack.
On topic fully, I don't like Trainline but I get my railcard through them (26-30), rather lucky at this point although those saying they have there IT together are just asking for it to crash. Most IT departments have their shizzle together but major issues like this sometimes happen.
If this was just an SSL cert issue as suggested above it would have been rectified rather quickly unless it was an EV cert, which in a critical environment like this seems unlikely without them getting new ones delivered (EV certs are physically delivered on memory sticks) well in advance of the current certificate expiring.
Nope, I still can't get a new download code.Don’t hold your breath but it seems to be working again
And me! A phone call got me a new download code.
Never. I often carry my iPad with me on trips as I use it for Netflix/Prime etc., so I have both devices with my railcard on, and in the year and half of having my railcard on there I’ve never had problems. It’s the one thing I’d advocate Thetrainline for.
Having said that, I’m going to buy another three-year railcard before 24/06 as I’ll be 24 then, and I’ll probably go for a plastic version.
Solent&Wessex
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The Railcard App isn't unfit for purpose like some posters suggest. In general terms it is the better of all the digital railcard solutions.
What it has had is a temporary blip, which happens to all sorts of apps, websites or other technological processes from time to time.
The issue of course is how that blip is dealt with once it is discovered, which is probably below the standard one would expect.
The Railcard App will work offline and is normally instant. You can have your Railcard on more than one device.
It is significantly superior to Trainpal or Trip.com Apps, which only seem able to show a Railcard if the user has GOOD 4G connection. Anything less then they just sit there spinning for minutes on end, not loading up. A real pain ok routes with poor phone signal.
Trainline's solution is generally OK too, however it suffers from requiring you to be logged in to the account in which the railcard was purchased. You would be surprised how many young or old people have their railcards purchased for them by another family member, and then can't show the valid railcrd when they travel because they do not have the same login to the family member's account.
What it has had is a temporary blip, which happens to all sorts of apps, websites or other technological processes from time to time.
The issue of course is how that blip is dealt with once it is discovered, which is probably below the standard one would expect.
The Railcard App will work offline and is normally instant. You can have your Railcard on more than one device.
It is significantly superior to Trainpal or Trip.com Apps, which only seem able to show a Railcard if the user has GOOD 4G connection. Anything less then they just sit there spinning for minutes on end, not loading up. A real pain ok routes with poor phone signal.
Trainline's solution is generally OK too, however it suffers from requiring you to be logged in to the account in which the railcard was purchased. You would be surprised how many young or old people have their railcards purchased for them by another family member, and then can't show the valid railcrd when they travel because they do not have the same login to the family member's account.
156421
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Maybe in google wallet
Solent&Wessex
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I should also add that the vast vast majority of railcards in the railcard app have worked quite happily the past few days.
pokemonsuper9
Established Member
certainly, during the "issues" I've been able to open my 16-17 just fine.
I suspect (they think) they need to revoke railcards quickly to allow people to re-download railcards (eg because of an app issue or a new phone) without multiple people to share one railcard.
The photo on the railcard helps, of course, but in my experience staff tend to be quite lenient - between being uni age and being trans, I look nothing like my 2018 passport, and even less like my drivers' license photo (from 2017, I think), but I've never had an issue despite fairly frequent international travel.
To be clear I fully agree with you - the current situation is horrible - but I’m not entirely sure what the fix looks like.
It also saves you a tenner: the £80 3-year 16-25 railcard is only available digitally.
Railcard users are, of course, price-sensitive almost by definition.
A right faff
Followed the instructions but the link to create a new code did not work.
Had to delete both phones connected to the F&F railcard, only then it would let me generate a new code which finally worked.
So I'd give it 2.3 out of 10.0 for the quality of the fix and the associated instructions.
Followed the instructions but the link to create a new code did not work.
Had to delete both phones connected to the F&F railcard, only then it would let me generate a new code which finally worked.
So I'd give it 2.3 out of 10.0 for the quality of the fix and the associated instructions.
When I looked yesterday the railcard website offered the option of a physical card for the 26-÷0 railcard.
Bletchleyite
Veteran Member
It doesn't now.
Unless it contradicts itself somewhere it didn't at 5pm yesterday.
For info: I checked just now, got the purple screen, clicked on "Add an existing railcard" to no apparent effect, pressed Back and lo! a Railcard appeared
That said, a brief e-mail from the supplier when the problem was discovered wouldn't have been too difficult to arrange, surely?
That said, a brief e-mail from the supplier when the problem was discovered wouldn't have been too difficult to arrange, surely?
blelic
Member
Gatwick Express OBS seemed aware of the problems this morning.
The Railcard website is happy to sell me a physical 3-year 16-25 Railcard for £70.
156421
On Moderation
I'm amazed they can get away with this 2 tier pricing which discriminates against non-smart phone users.
But they’re the same price aren’t they?
156421
On Moderation
Gaelan in comment #108 suggests a pricing differential
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