miklcct
On Moderation
I have 2 problematic journeys which I have been charged maximum fare.
1. I attempted to travel from Brondesbury on 31/7 and tapped in. However, after I tapped in, I realised my mistake that I should use a National Rail ticket for the journey instead, so I tapped out immediately and reentered using the National Rail ticket I bought beforehand. I was charged £3.95 and hadn't received any automatic refund after 48 hours when I made my next journey. I filled out the contact form on TfL website on 3/8 and still waiting for their response, in the meantime no refund has come back.
2. I travelled from Brondesbury to Heathrow Terminal 5 (Underground) today in order to catch a flight. However, when I reached Acton Town, there was a fire which stopped all westbound trains from running on both lines. I waited on the platform, seeing the service status on the app turned from minor delays, then severe delays, then finally part suspended with ticket acceptance on London Buses. I continued to wait until the fire was put off, that I waited for 45 minutes at Acton Town for the trains to start running again (as my flight was also delayed so I didn't attempt to rush to Ealing Broadway at my own expense).
When I tapped out, it charged me another maximum fare as I exceeded the time for a Zone 2-6 journey. It seems that the system was designed to penalise us when there was disruption, charging me two maximum fare for what should be a £1.25 train trip from the city to the airport, while I totally expected the system could waive the maximum journey time when there was such disruption stopping trains for a long time.
My Oyster is discounted so that the backend batch processing is not used. Will I still get an automatic refund when I come back from my trip, or do I need to wait again for ages to write to TfL to get my money back?
1. I attempted to travel from Brondesbury on 31/7 and tapped in. However, after I tapped in, I realised my mistake that I should use a National Rail ticket for the journey instead, so I tapped out immediately and reentered using the National Rail ticket I bought beforehand. I was charged £3.95 and hadn't received any automatic refund after 48 hours when I made my next journey. I filled out the contact form on TfL website on 3/8 and still waiting for their response, in the meantime no refund has come back.
2. I travelled from Brondesbury to Heathrow Terminal 5 (Underground) today in order to catch a flight. However, when I reached Acton Town, there was a fire which stopped all westbound trains from running on both lines. I waited on the platform, seeing the service status on the app turned from minor delays, then severe delays, then finally part suspended with ticket acceptance on London Buses. I continued to wait until the fire was put off, that I waited for 45 minutes at Acton Town for the trains to start running again (as my flight was also delayed so I didn't attempt to rush to Ealing Broadway at my own expense).
When I tapped out, it charged me another maximum fare as I exceeded the time for a Zone 2-6 journey. It seems that the system was designed to penalise us when there was disruption, charging me two maximum fare for what should be a £1.25 train trip from the city to the airport, while I totally expected the system could waive the maximum journey time when there was such disruption stopping trains for a long time.
My Oyster is discounted so that the backend batch processing is not used. Will I still get an automatic refund when I come back from my trip, or do I need to wait again for ages to write to TfL to get my money back?